Drove innovation by enhancing our FinTech SaaS solution and launched 2 products that integrated Excel models with external data platforms. I streamlined our development workflow, reducing prototype timelines from months to mere weeks. Additionally, I managed 3 offshore projects using Scrum, ensuring on-time delivery, and collaborated with a team of 7 product managers to achieve collective goals.

Administrated the e-commerce platform for the Australia leading computer online retailer to optimise Omni-Channel shopping experience. Established product strategy for the bespoke Enterprise Resource Planning (ERP) solution to escalate operational efficiency across 6 cross-functional teams. Transformed over 150 user stories raised from staffs/customers/competitor research/ industry evaluation into functional requirements and then prioritised into the product roadmap via Atlassian Jira. Revived Umart’s affiliate partnership program with enhanced operational portal.

Guided product development cycle for a prominent customer solution from conception to launch and released to new market. Interacted closely with the product team (2 - 6 developers including a QA analyst) to optimise solution’s quality and the development process managed by Atlassian Jira / Confluence. Formed the hardware production team with 5 technicians and mentored team leader to reduce operation expense and enhance efficiency using Agile Manufacturing. Drove business process improvements to reduce the overall production costs of the company’s best-selling hardware by 40%, while maintaining quality standards. Liaised with 4 cross-functional teams to ensure the product developments aligns with client needs and market opportunities.

Explored new and emerging mobile technologies and convinced executives to develop key solution on the modern mobile platforms (iOS, Android), resulting in exciting new product offerings. Coordinated the engineering team in the product development process, including the continual development of the company’s mobile athlete enhancement solution (SMARTSPEED) with 5 types of hardware peripherals and 2 software widgets associated. Facilitated ongoing company growth through strategic recruitment and expanded 2 product development teams.

Implemented new software and firmware associated with data capturing technologies (Barcode, RFID, Fingerprint, Smart card, MRZ) on the Apple mobile platform (iOS).

Maintained and elaborated more than 50 new features for the company’s mobile athlete enhancement solution (SMARTSPEED). Offered technical support, guidance and advice to distributors and customers, encouraged productive working relationships, and leveraged relationships to produce strong results for clients.