Alan John Jacob Email & Phone Number

Bootle, England, United Kingdom

● 1st and 2nd line support for software , Hardware & Cloud● Managing Azure virtual resources and cloud applications● Microsoft Entra user management User creation , groups and access permissions● Applying Azure policies & defining tags● Vulnerability & compliance - Qualys guard & Endpoint● Virtual storage & Backups● Intune , SCCM and MDM device deployments● Windows Autopilot and rolling out new devices● AVD -Creation of virtual desktops, and management of host pools , app groups & permissions.● Deploying predefined ARM templates● Basic KQL , powershell and Bash commands.● Defender for cloud & endpoint , also managing agents● O365 and license allocations● Managing projects with minimal supervision.● Liaising with 3rd party hardware / software vendors , Handling Quotations and PO● Software / hardware support via remotely & onsite for both IT operations and Projects as well

Liverpool, England, United Kingdom

Azure entra and user managementVirtualization and cloud supportTechnical support for all users across the organizationSoftware installations & PC hardware supportIntune - Endpoint device managementActive directory user management and administrationSIMS Installations , support and management.SCCM , PXE , application deployment and supportAudits & CompliancesMaintenances , Hardware upgrades and repairsMicrosoft office 365 and email managementService desk / Helpdesk tickets

Liverpool, England, United Kingdom

Helpdesk / Techbar support for users across the bank.Microsoft entra user management / Azure active directory.Group policies and user access controls in azureAzure monitor performance management and device compliances.Reimaging via SCCM and handling various windows packages and software's from end point managerWindows autopilotHardware & software support.Microsoft Entra / Azure active directoryIT Inventory & Asset managementService now , web helpdesk.Remote and onsite device deploymentsService desk & Technical support across various branchesDevice deliveries and DPD managementH/W upgrades , Installations and repairs

Liverpool, England, United Kingdom

Software installations , and PC support for various users and staffsMaintenances , Hardware upgrades , repair and compliancesTroubleshooting various PC and projector issues and resolving within thetimeframeMicrosoft office 365 , Microsoft Endpoint configuration support and managementService desk tickets and IT operationsDeploy customized screens and posters in various locationsSoftware patch management and fixesRoutine maintenance procedures , Diagnosis , Antivirus Protections andmanagementUser management in Active directory and Domain users support

Riyadh, Saudi Arabia

●Installing and configuring computer hardware, software's, and various applications systems●Service Tickets , Helpdesk & Customer support●Active Directory User management , Policies , Access controls , set up new users accounts and deal with password issues● Office 365 Support● Desktop Support , troubleshooting PC issues and managing fixes● Handling invoices , quotations & PO● UAT Testing , Handling production issues , reporting bugs and fixes●Managing Business requirement specifications (BRS) , Proof of concept (POC), and Requirement traceability matrix (RTM)● Change requests & Patch management for software applications● Onsite and offsite service to resolve the issues and supporting the corporate customers● Product and software support for ATM's , Bulk cash deposit machines , POS and cash sorting machines