Alan Ma Email and Phone Number

- Responsible for all English content on Amazon, social media, and all other platforms. - Manages an international team of copywriters, mentors and trains new team members, provides guidance when issues arise, and acts as the team’s go-to person with other departments. - Works with Chinese sales, product design, and creative teams to create content tailored towards Western markets.

- Wrote and translated all English copy for the company, including Amazon listings, social media posts, product manuals, and legal documents. - Communicated with customers about products ranging from smartphone accessories, wireless chargers, Bluetooth headphones, and more.

- Volunteered twice a week at the Educator Resource Center in the Cleveland Museum of Natural History, a non-profit lending library that lends teaching kits and dioramas to local educators. - Inventoried and organized teaching materials.- Created/edited original educational content.- Assisted with ERC community outreach efforts, including educator workshops and field trips.

- Developed and refined corporate onboarding processes for PVH Global Supply Chain (GSC).- Worked with stakeholders across GSC to create manuals and SOPs for internal use.- Drafted international corporate communications distributed to key external business partners.