Alan Mcclellan Email & Phone Number

Educating customers on Knology products and services so as to retain and grow business while being accountable for minimizing losses and controlling expenses while ensuring the highest level of customer satisfactionA strong sense of urgency, initiative, and competitive drive to get things done correctly, with an emphasis on working with and through people in the process. Customer focused sales professional active in all phases of sales, improving customer satisfaction, restoring customer relationships, and bringing a high level of organization and preparation to the sales process.Proficient with account database maintenance and Microsoft applicationsExcellent time management, goal setting and prioritization capability.

Responsible for the coordination of operations, policies and procedures, while conducting home inspectionsEffectively assisted the Unit Directors, managers, and staff members in coordinating daily operations to maximize service to pest control customers Conducted employee orientations and educational programs as needed; assisting HR with current staff licensing's and certifications updates. Assured preventative and business change procedure were followedRecruited, trained, provided leadership, coaching, motivation, and development for a high performance team of 8 or more inspectors.

Processed monthly expense reports reflecting supporting documents and budget code indexes Designs and implements residents active treatment plans, provide direct treatment and training with staff and residents Referrals to community agencies Coordination of services with community agencies

Bachelors, Internation Business Operation And Management

Activities and Societies: Ebony Scholars, Male Outreach, Fwd. Movement Community Enrichment

Diploma