Technical Support Engineer - Provide customer support by telephone, email, remote access or visiting the customer’s site and ensure a satisfactory problem resolution.Repair/Upgrade customers DVR units, for recording and storing CCTV footage.Configuration and testing of any new hardware and software updates.Assist the manager with day to day duties to ensure customer satisfaction throughout whole process following ITIL processes.

Multi-Client Service Desk AnalystSAICDuties include providing 1st line support for users within SAIC with application, web, network, printing and NT Password/Account reset procedures and quires and emailing problems (MS Outlook). These queries could be communicated via Phone, e-mail or desk visits. Primary responsibilities include Technical Administration, which include creating/removing new/leaving employees MS Outlook accounts, Generic Mailboxes on Microsoft Exchange servers… Show more Multi-Client Service Desk AnalystSAICDuties include providing 1st line support for users within SAIC with application, web, network, printing and NT Password/Account reset procedures and quires and emailing problems (MS Outlook). These queries could be communicated via Phone, e-mail or desk visits. Primary responsibilities include Technical Administration, which include creating/removing new/leaving employees MS Outlook accounts, Generic Mailboxes on Microsoft Exchange servers, archiving mailboxes, creating Distribution List, creation of user area on servers. Working with Active Directory to give users different levels of access to folders held on servers (if required gaining the appropriate approval for such requests). These Duties involve a high level of trust and responsibility by my employer. Also maintain the call logging system (Remedy) duties include adding users to database and password resets for Remedy users. Also working with third party companies such as BP, DS-S(Data Systems and Solutions) and Scottish Water. An example of working with Third Party Company; BP duty included creating Documentum Accounts for users. These roles all include working to strict SLA’s. Show less