Broker manager specialising in Construction Insurance with a primary focus on Latent defect insurance - covering the UK & Ireland.

- Achieved sales goals and targets by cultivating and securing new customer relationships.- Increased order take by implementing effective sales strategies in sales cycle process from prospecting leads through close.- Engaged with customers to effectively build rapport and lasting relationships.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Provided primary customer support to internal and external customers.- Consistently achieved sales target of 3 cars per week and often exceed this target and on many occasions obtained over 6 sales per week- Learned all required tasks quickly to maximise performance.- Sought out ways to go above and beyond job requirements.

- Two Year planned career break within South east Asia, Australia & New Zealand- Immersed myself in various cultures around the world- Gained a new perspective and learned invaluable life lessons

- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.- Increased employee performance and job satisfaction to strengthen retention and engagement.- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.- Assessed and analysed sales team performance to determine areas of weakness and areas of strength.- Recognised staff for contributions to company success to foster engagement and increase productivity- Sought out ways to go above and beyond job requirements.