• Communicate with Engineering/Programming, Technicians, and Ops Management team. Works with Dispatch in determining mechanical service or controls service by any means (remote access and communication with technicians and or customers).• Accepting new projects from operations, sales, and customers.• Collecting and completing all needed project documentation.• Scheduling Service with the customers and organizing when and which technicians are needed for the project.• Work with… Show more • Communicate with Engineering/Programming, Technicians, and Ops Management team. Works with Dispatch in determining mechanical service or controls service by any means (remote access and communication with technicians and or customers).• Accepting new projects from operations, sales, and customers.• Collecting and completing all needed project documentation.• Scheduling Service with the customers and organizing when and which technicians are needed for the project.• Work with Operations group to request technicians when needed in a timely manner.• Work directly with department administrators and service dispatchers.• Working with Salespersons to provide technical solutions from a building automation service perspective such as recommended upgrades and modifications needed.• Estimating Service Contracts for Controls Department.• Work with Local and National Account Customers to provide solutions for remote service monitoring.• Create a checkout list for completed projects.• Perform customer training.• Creates new business with technical expertise.• Reviewing the information provided by technicians, operation, and sales for required labor and parts needed using department estimating software.• Collaborating with the Ops management team by reviewing monthly job labor cost reports.• Completing proper material requisition documents for Parts Distribution.• Assisting in the recruiting and training of new employees.• Complying with and enforcing needed project safety requirements.• Enforcing proper and safe commissioning methods and verifying conformance for proper project commissioning documentation.• Verifying completion of all project tasks and communicate needed corrections in standards to Ops Management Team.• Attending job progress review meetings to accomplishing related results.• Cooperating and understanding the importance of high-profile customers with locations in multiple regions and recognizes a sense of urgency with those needs. Show less

• Working with Salesperson to provide technical solutions from a building automation service perspective such as recommended upgrades and modifications needed.• Communicate with Engineering/Programming, Technicians, and Ops Management team.• Scheduling Service with the customers and organizing when and which technicians are needed for field service calls.• Work with Operations group to request technicians when needed in a timely manner.• Work with Local and National Account… Show more • Working with Salesperson to provide technical solutions from a building automation service perspective such as recommended upgrades and modifications needed.• Communicate with Engineering/Programming, Technicians, and Ops Management team.• Scheduling Service with the customers and organizing when and which technicians are needed for field service calls.• Work with Operations group to request technicians when needed in a timely manner.• Work with Local and National Account Customers to provide solutions for remote service monitoring.• Assisting in the recruiting and training of new employees.• Reviewing the information provided by technicians, operation, and sales for required labor and parts needed using department estimating software. • Attending job progress review meetings to accomplishing related results.• Attending weekly progress status meeting with the customer. Show less

• Tech Support, Sales, Programming, Managing Contractors, and Customers. •Managing projects from A-Z• Work with project personnel on planning and defining scope, activity planning and sequencing, developing schedules, time estimating, cost estimating, developing budgets, documentation, creating charts and schedules, monitoring and reporting progress, business partnering, working with vendors and controlling quality• Management of all energy smart meter installations and related projects… Show more • Tech Support, Sales, Programming, Managing Contractors, and Customers. •Managing projects from A-Z• Work with project personnel on planning and defining scope, activity planning and sequencing, developing schedules, time estimating, cost estimating, developing budgets, documentation, creating charts and schedules, monitoring and reporting progress, business partnering, working with vendors and controlling quality• Management of all energy smart meter installations and related projects (E-Mon, Obvius and Veris) installations)• Daily monitoring of customer energy meters to ensure proper communications with data warehouse• Diagnose and repair energy meter malfunctions and failures providing proper solutions• Maintain and monitor all customer energy-related databases• Provide energy support to Novar internal groups including Sales, Project Teams, Marketing, Engineering, Installers, and Tech. Support when needed• Create and provide application and customer-specific templates using Niagara AX based software tools, or other software tools for best integration meeting customer requirements• Manage special projects with in technical support role• Responsible for the integration of new 3rd party meters into the Novar Opus environment• Develop installation manuals, training documentation, and quality assurance forms for use by Novar• Monitoring customer energy meters to ensure proper communications with data warehouse• Troubleshoot remotely with technicians onsite Show less