Alan Morrison Email & Phone Number

Edinburgh, Scotland, Gb

Edinburgh, United Kingdom

- Credit Cards Risk Champion - management of team risk & issues- Leading working groups to deliver customer mailings - Conducting product reviews - Preparing and presenting papers with findings and recommendations at committees- Owning supplier relationships - Embedding risk management framework within Credit Cards team- Working with suppliers and internal stakeholders to implement product changes- Relationship management with third party suppliers - Chair and secretary at governance meetings- Representing Credit Cards at Complaints and Governance Forums

Edinburgh, United Kingdom

2011-2012- Monitoring and reporting of banking product performance and sales pipeline- Use of internal systems for extracting MI- Assistance in launching new system to record sales pipeline figures- Employee and contractor reporting - Assistance in collating reports on department activity and results 2010-2011- Assistance with MI gathering and product performance reporting- Financial reporting such as profit & losses and cost allocation model- Reporting performance against Financial Services Authority - Customer Treatment guidelines- Creation of training guide document for procurement system

Edinburgh, United Kingdom

- Updating interest rates in bank system- Reviewing competitor rates- Managing the production of marketing materials and mandatory customer information- Assistance with launching and amending products- Owning team budget process

Edinburgh, United Kingdom