Alan Murphy Email & Phone Number

I lead a team of risk professionals who manage the risk framework for Transaction & Account Services. This disparate area includes Payments, Treasury, Business Account, AML and Cash units. Responsibilities include managing bi-annual review of RCA documents and oversight of BCM requirements.

Adelaide Road

Performance Management in Customer Services. I managed the AOM demand capacity system and methodology for approx 900 users. Responsibilities included review of Key Performance indicators (Productivity, Utilisation, Attendance). I also managed the vendor relationship with Active Ops Limited including contract negotiation and data protection updates. In.

Dublin

Management of outbound payments which includes all internal AIB channels (iBB, treasury, corporate, branch, customer) and related investigations. Also includes payments for AIB in NI and UK. Role involves management of an 18 person team, adherence to and ongoing review of relevant processes & controls (including AML and Sanctions), incident management &.

Dublin

Oversight of the Active Operations Management methodology for 21 teams within Payment, Treasury and Card Operations. The role involves ensuring data integrity, improving productivity to create efficiencies, facilitating Weekly meetings with management to review and plan for their teams and Monthly metrics reporting to the senior Manager.

Dublin

Management of

Dublin

Settlement of transactions on Nostro accounts for various sections of the bank. Processing of interest and charges on the accounts. Admin for the Intellimatch reconciliation tool.

Postgraduate Award, Leading Operations And Process Management In The Service Sector

Qfa

Complete January 2016

Education record