Alan Murtagh Email & Phone Number

Dublin, Ie

Dublin

Customer focused and results-oriented Digital Payments Implementation Manager with a proven track record in managing complex projects for large multinational corporates and financial institutions, across multiple jurisdictions.Adept at creating seamless, tailored onboarding experiences, and advising merchant developers on technical solutions including integration methods, payment flows, user experience, and backend reconciliation.Experience participating in client RFPs and delivering technical demonstrations.Played a key role during the pilot and launch of Citi’s Digital Payments eCommerce product ‘Spring by Citi’.Supports with product development and design enhancements, including certification testing and documenting updates/changes to onboarding processesSupports other member of the Digital Payment Implementation team globally (NAM, APAC, & LATAM), with regular training sessions, complex solutioning, troubleshooting, and escalations.

Dublin

Managing the EMEA Card Technical Onboarding team which includes training, product support, escalation support, advice on career development plan, and performance management/assessmentWork with Product partners and Implementation Readiness to review and document the onboarding process for new card products ahead of product go live.Attend senior stakeholder strategy meetings to review and plan for future pipeline (client facing and internal projects).

Dublin

Coordinating the end-to-end implementation of multiple Cash and Card products for new and existing clients. Participate in client RFP’s, selling a seamless and tailored experience of the end-to-end onboarding process.Technical scoping to fully understand and reflect the client’s requirements in a technical statement of work.Manage the set-up of clients on Citi systems in accordance with the technical solution being delivered.Single point of contact for the client’s technical team, providing technical support with connectivity, file formatting, and testing.Liaising with in-house Technology team to help identify technical issues that arise and find viable solutions with minimal impact to the client.Cash solutions include SWIFT FIN, Host to Host connectivity (SFTP, AS2, etc.), and Application Programming Interface (API) for payment, collections, cash liquidity, FX trade, and reports/statements. Payment and reporting formats include SWIFT MT messages, XML, Paymul, SAP, BAI, JSON, local flat file, etc.Commercial Card solutions include outbound transaction files via Host-to-Host connectivity for PCARD, T&E Card, and Virtual Card programs, and API for Virtual Card & Dual Authorization. Outbound file formats include CDF, VCF, SAP, GCM, etc. File formats for incoming remittance files via Host-to-Host connectivity include Single Pay and Combi Pay (pipe-delimited).

Dublin

Coordinating complex end to end implementation plans and implementing multiple products for large multinational corporates and financial institutions, in multiple jurisdictionsProducts include SWIFT FIN, Host to Host file solution, online banking, cash liquidity, money market deposits, FX trade, collections, payments, operational accounts, swift statement reports, cash in transitSingle point of contact for clients, supporting client’s technical team with file formatting, technical issues, and testing.

Dublin

Designated point of contact for key clients, in certain instances meeting face to face to offer tailored products and a white glove service.Helping to review and negotiate procedures with internal and external teams, ensuring service level agreements are both productive and adhered to.

B, Ba (Hons) Degree Counselling & Psychotherapy, 2.1

Higher National Diploma In Theatre Studies