Sr. Technical Program Manager working with critical data and reporting systems for industry-leading, national company in the cable/networking industry. Worked with and managed regularly updated customer data sets that included billing, business unit and field operations data. Developed numerous periodic data and progress reporting systems used by various Program Management teams, Business Units, Field Operation teams and executive management. Developed custom data outputs to assist in program management and weekly reporting systems. Managed weekly reporting systems with Program Managers from various areas within the organization and across various business lines.

Senior Technical Program Manager with Data Modernization team developing and implementing new data architecture based on Event Data methodology. Designed new data event systems and data inference technologies to enable faster data access for business groups, standardized data schemas for broader use across Nordstrom entities, and more accurate ingestion and integration to ensure data veracity. Worked extensively with Product and Engineering management to accurately map program timelines, milestones, development effort and deliverables against quarterly plans and sprint-based schedules. Enabled and fostered relationships across many Nordstrom internal groups and external partners to build better integrated data systems for more accurate and timely Nordstrom Credit systems. Managed technical aspects of the Event Data methodology including ingestion of various incoming data formats, tokenization of PCI and PII data, custom data inference systems, AWS application and data systems, API development and integration, security mechanisms for sensitive data and access systems, various data storage and management systems to support event data and standard database systems. Regularly developed product and development roadmaps, technical documentation, team and group capacity and resource mapping, risk and issue management reporting and presentations, and status presentations for all levels within Nordstrom Credit and other associated teams. Developed various program-level and project-level schedules and execution plans (in many formats) for cross-platform development and integration projects.

Lead Program Manager with the Dish Media group developing and implementing many media products and systems to support national advertising and commercial insertion initiatives. Designed integrated solutions, managed programs/projects and released several large programs to support and grow the DISH Media Sales revenue base. Designed multiple technical product and solution to enable “first to market” national advertising minutes on national broadcast networks (e.g., CBS) and national cablenet providers (e.g., A&E). Managed all aspects of program/project solutions from product ideation to release to production. Worked with DISH internal groups, national programmers and market partners to build full-cycle solution enabling national programmer inventory for addressable advertising playout. Incorporated existing and new standards-based insertion technologies, out-of-band signaling capabilities, campaign management, ad pacing solutions, impressions measurement, and custom billing. Extensive work on broadcaster/affiliate programming agreements, data use/data protection legal issues, and contract development. Integration with DISH IT project management teams to provide program oversight to cross-platform efforts including AWS adoption, API development and integration, and security/network architectures and implementation. Developed product roadmaps, technical product documentation, business development and cost/revenue analysis documents and presentations. Developed visual and traditional project schedules for cross-platform development and integration projects. Implemented regular meetings to bring various groups together to identify implementation gaps, schedule conflicts, and resource constraints.

Senior Delivery Manager for Spectrum.net customer portal releases. Technical management of design, development, test and launch of cadenced releases. Integrally involved in product development, front-end software and backend system development of customer facing systems, system services, data marts, and development/production environments. Developed visual schedules for cross-platform development and integration projects that encompassed SaFE and Agile (scrum and Kanban) software development with waterfall IT/SE system development. Oversight management of ‘cradle-to-grave’ product life cycle: project charter creation, design, architecture, development, development testing, system engineering, integration, QA/UAT, and production rollout. Developed detailed project reporting systems tailored for various groups within the organization. Implemented single source of truth solution for all project-related data, to be used across multiple platforms for reporting/management purposes.

Senior Project/Program Manager for Education Technology group (aka, TI calculators, STEM products, robotics, sensors and wireless devices), managed all new and existing projects for the group. Managed software development and hardware engineering teams developing new education-related hardware/software products including various STEM devices for K-12 classrooms.Managed ‘cradle-to-grave’ development: product design, prototype, new product introduction (NPI), interconnectivity of devices (ethernet, wireless, Bluetooth, etc), QA/UAT, market test, release and support, and end-of-life/replacement for various hardware and software products. Developed new management and reporting methodologies resulting in several advancements in product lifecycle. Implemented and championed Agile methodology for software development. Reduced design-to-development timeframes by integrating product development and engineering processes during product requirements gathering and review process.

Directed hardware engineering and software development teams developing new products in home automation electronics market. Foundation devices relied on “IoT” technologies and communications/protocols (including ethernet, wireless, Bluetooth). Managed hardware product engineering efforts including product design development, architecture, electrical and mechanical engineering, product integration and compatibility, quality assurance and testing, manufacturing, and production builds through product delivery. Managed software development tasks from design/architecture to development cycles, product integration, unit and functional testing, integration QA with hardware platforms, release candidate verification processes, and release notification processes.Instituted and championed Agile/scrum management tools including daily standup meetings, backlog accountability, ‘burn-up/burndown’ time/resource utilization and estimation, and release projections. Oversaw all Agile/Scrum-based software development teams working within two major and four minor yearly release development cycle.

Directed consulting and outsourcing solutions for custom software development projects incorporating various EMC software and hardware solutions. Orchestrated in-depth planning, design, coordination, and communication with all levels of customer groups/management and EMC internal staff and management. Led multiple consulting projects involving complex integration with customer hardware/software systems. Led multiple projects simultaneously involving multiple EMC consulting/engineering teams at various customer sites. Oversaw installation and software customization projects for various customers including Humana/Rightsource, City of Los Angeles finance department, IndyMac Bank, Echostar, and Intel.

Oversaw state-wide initiative to design, build, and implement software-based, integrated K-12 student management system to assist teachers, school administration, students, and parents across state of Idaho. Collaborated two-year project in conjunction with state of Idaho department of education and state of Idaho board of education.

Served as solution architect and program manager for design, build, implementation, and management of data centers and technical operations/media centers for Salt Lake City 2002 Winter Olympic games.