Alan Hansen Email & Phone Number

Sioux Falls, South Dakota, United States

Sioux Falls, South Dakota, United States

Facilitated all aspects of the software development lifecycle while transitioning from waterfall to agile and scrum development methodologies. Implemented agile methodologies by tracking burndown, velocity, issues, and progress in Azure DevOps and Power BI. Evaluated, analyzed and communicated risks, issues, resolution plans, and scheduled deliverable progress. Planned and coordinated deliverables for 2+ agile teams, including coaching and mentoring with a focus on continuous process improvement. Collaborate with Product Owners and System Architects to achieve project objectives through the facilitation of all agile ceremonies including sprint planning, retrospectives, backlog refinement, release planning and daily stand-ups. Created agile status and metrics reporting for the scrum teams and key stakeholders. Facilitated cross-team planning and resolution to remove development impediments and backlogs driving effective and timely delivery.

Sioux Falls, South Dakota Area

Executed all aspects of the software product life cycle management from concept through implementation. Developed product requirement documents through coordination and assessment of requests from product marketing, sales, operations, and development resources. Support development of product roadmap strategies. Translate business requirements into system definitions and solutions. Work with software developers and end users to ensure technical compatibility and end user acceptance. Document business processes, training plans and procedures, and standard operating procedures. Plan, schedule, and conduct training sessions for end users on new system updates and project initiatives. Execute Quality Assurance testing of software updates and new project initiatives. Track and report key product development metrics and milestones to Business and Technology Directors. Collaborate with internal and external resources to drive trouble-shooting and problem resolution.

Sioux Falls, South Dakota Area

Independent development and delivery of changes to support functionality within the current production system. Manage major and monthly bank code releases by creating release parents and associated activities. Served as the point of contact between the release manager and change analysts for the authorizations team. Effectively collaborated across teams in a complex, matrix organization to support project delivery. Delivered system analysis for assigned projects in order to support new development updates and change management delivery to existing functionality consistent with business requirements. Developed project estimates, design documentation, test and implementation scripts for presentment to business stakeholders. Facilitated trouble-shooting and defect resolution, including comprehensive supporting documentation of root cause analysis and change management resolution plans. Utilized COBOL, Assembler, CICS, and JCL to effectively maintain the production environment. Provided on-call support as needed to ensure timely and effective issue resolution.

Sioux Falls, South Dakota Area

Possess the ability to work with minimal direction and management supervision while testing new student loan products to ensure the functionality within the current production system. Responsibilities include:• Writing test conditions for new student loan product types. • Completing monthly regression testing of student loan enrollment information functionality to ensure new product type functionality without impacting the current production system.• Participation in conference calls between Sioux Falls and Rochester, NY regarding upcoming system enhancements and test strategies. • Assisting other student loan representatives with questions regarding system enhancements, as well as enrollment information. • Processing and updating school enrollment information for student loan borrowers.

Sioux Falls, South Dakota Area

Process student loan enrollment certifications in accordance with Department of Education and Citibank standards. Responsibilities include:• Processing student loan enrollment changes based on certifications from colleges, universities, and third party information providers. • Ensuring any new addresses received from schools and guarantors are processed within standard of time. • Reviewing enrollment certifications processed within the Customer Service Paper Department to ensure 100% quality is achieved. • Provided On-The-Job training for various student loan enrollment processes, including the Graduation Date Reject Report.

Bachelor Of Arts (B.A.), History

Associate Of Science (A.S.), Information Technology And E-Business