Team Leader/Head Of Production
CurrentOverall responsibility of running the office monitoring and overseeing servicing contracts for equipment and ensuring that overheads were approved and processed. Managing staff levels from performance (KPI), holiday, sickness, delegating and prioritising workload Adhering to SLA for file and report delivery and attending monthly client meetings. Monitoring and operating new Corrective Action Plans (CAP’s) processes to improve proficiency and minimising errors. Adhering to Banking Regulations and Standards for completion. Archiving and arranging secure destruction of all out of date documents.
2008 - Present
~18 yrs 7 mos
