Responsible for partnering with senior management to identify the data and informational needs of the NYC Department of Education as it pertains to students with disabilities and then developing the strategic vision required to meet those needs. Directly responsible for managing the design, development and implementation of all informational systems required to support the needs of students with disabilities. Specific areas of responsibility include: oversight of all application development; developing and expanding data warehousing capabilities needed for reporting, analysis and data modeling; business intelligence; data governance; developing and monitoring performance and achievement metrics for students with disabilities; workload management to ensure the accurate and timely delivery of all data related projects; and streamlining all existing reporting functions.

Head of operations for a small technology consulting firm that specializes in data warehousing and business reporting systems. In addition to managing all aspects of operations, responsibilities included providing extensive consulting to our clients in the fields of data warehousing, business intelligence and distributed reporting systems while overseeing and managing the development of custom systems and applications required to meet the diverse MIS needs of our clients.

Responsible for developing and implementing the strategic vision for the American Express card acceptance and processing network. Worked jointly with senior executives from all business units to clearly define relevant business targets and then partnered with the Technologies Organization to develop the strategic vision needed to support those targets. Also acted as the Business Champion responsible for managing/governing the Investment Decisioning Process for all technology-related expenditures.

Responsible for the development of the sales coverage strategies, sales compensation plans and the coverage reporting needed to effectively increase merchant charge volume growth and profitability. Also responsible for managing the MIS/Automation Unit which was responsible for developing and implementing the IT and Operations strategy required to support sales automation, virtual office, Help Desk support, lead generation, MIS/Business reporting and analytical modeling.

Managed a team responsible for developing and implementing the point of arrival IT strategy needed to enable global profitability-based management and to support all global pricing initiatives of the Global Corporate Services Group. Additionally responsible for managing the front and back office systems needed to support the Global Corporate Services Sales Teams.

Managed the development, implementation and maintenance of the Sales Compensation and Merchant Acquisition Reporting Systems. Also responsible for developing data models used to forecast merchant charge volumes.

Managed a team of industrial engineers responsible for re-engineering operations at a large 700-bed hospital. The goal of this unit was to reduce costs and increase revenues while maintaining the high level of patient care provided.