Alan Roper

Alan Roper Email and Phone Number

Director Change Management at Asurion @ Asurion
nashville, tennessee, united states
Alan Roper's Location
Hendersonville, Tennessee, United States, United States
Alan Roper's Contact Details

Alan Roper work email

Alan Roper personal email

n/a
About Alan Roper

Senior Project manager focused on: client growth, product innovation, strategic operational initiatives, facility builds, and improving customer experience.

Alan Roper's Current Company Details
Asurion

Asurion

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Director Change Management at Asurion
nashville, tennessee, united states
Website:
asurion.com
Employees:
11556
Alan Roper Work Experience Details
  • Asurion
    Director Change Management
    Asurion Apr 2021 - Present
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  • Asurion
    Principal Change Owner (Sr. Manager)
    Asurion Oct 2019 - Apr 2021
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  • Asurion
    Sr. Project Manager
    Asurion Jun 2016 - Oct 2019
    Greater Nashville Area, Tn
    View
  • Asurion
    Customer Solutions Project Manager
    Asurion Feb 2014 - Jun 2016
    Greater Nashville Area
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  • Asurion
    Verizon Wireless Premier Support Solutions
    Asurion Apr 2013 - Jan 2014
    Greater Nashville Area
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  • Dell
    Sales Support Project Manager
    Dell Feb 2011 - Oct 2012
    Developed customer support online chat resulting in 20% increased customer survey scores and enabling sales chat revenue to grow $6 million in one quarter.Analyzed customer feedback and led cross functional teams to identify process gaps that hinder customer experience, and resolve escalations to retain customers for Dell.Enhanced sales agent effectiveness with 40% reduction of post sale contacts through training, performance management and enhancements to order communicationsCreated a process framework to reassign and link 15 million customer numbers in our Public Account vertical to support a new compensation plan.
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  • Dell
    Consumer Sales Manager
    Dell Oct 2006 - Feb 2011
    Managed sales teams to consistently attain up to $400K-2M monthly sales quotas while producing top customer experience scores. Earned Sales Manager of the Quarter Award.Enabled team members to move into higher level positions through coaching development.Travelled globally to establish a sales support team, including training new people, implementing a business management system to track success, and a closed loop process to track issues and resolve during the ramp.Recruited regional university graduates and conducted interviews for sales specialty roles and coach leadership positions.
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  • Dell
    Consumer Sales Rep And Resolution Specialist
    Dell Apr 2004 - Oct 2006
    Attained top 10% sales ranking compared to peers. Piloted XPS sales and customer resolution positions to deliver a premium customer sales experience to high valued customers.Mentored new hire and low performing sales agents to maximize individual performance and profitability.
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  • Sav-On Office Supplies
    Assistant Store Manager
    Sav-On Office Supplies Jan 2003 - Apr 2004
    Supervised day to day operations and store personnel. Directed purchasing and delivery of specialty items; as well as, inventory management.

Alan Roper Skills

Solution Selling Direct Sales Sales Operations Management Salesforce.com Sales Process Sales Management Cross Functional Team Leadership Customer Experience Program Management Leadership Customer Engagement Team Leadership It Service Management Call Centers Account Management Sales Training Enterprise Software Saas Analysis Coaching Performance Management Business Development Crm Vendor Management Product Marketing Cloud Computing Cold Calling New Business Development Channel Partners Lead Generation Sales Presentations Strategy Managed Services

Alan Roper Education Details

Frequently Asked Questions about Alan Roper

What company does Alan Roper work for?

Alan Roper works for Asurion

What is Alan Roper's role at the current company?

Alan Roper's current role is Director Change Management at Asurion.

What is Alan Roper's email address?

Alan Roper's email address is al****@****ion.com

What is Alan Roper's direct phone number?

Alan Roper's direct phone number is +173161*****

What schools did Alan Roper attend?

Alan Roper attended Middle Tennessee State University.

What skills is Alan Roper known for?

Alan Roper has skills like Solution Selling, Direct Sales, Sales Operations, Management, Salesforce.com, Sales Process, Sales Management, Cross Functional Team Leadership, Customer Experience, Program Management, Leadership, Customer Engagement.

Who are Alan Roper's colleagues?

Alan Roper's colleagues are S.c Bei, Bryan Bermas, Taylor Sullivan, Miranda Clark, Kevin Taweel, Gumban Elvico, Cyndie Clevenger.

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