Consulting for a small privately owned security guard company based in California.•Active role in consulting team establishing company’s presence in California’s State and Local contracting marketplace through creating the Business Development Department. •Established research process to identify California State & Local, current and historical, Procurement Opportunities using more than one thousand procurement websites for new additions and changes/updates.•Built and continually enhanced a State and Local opportunity tracking database using LibreOffice Base, overseeing additions, updates, and ensuring data accuracy. •Current Database Statistics:-Over 1200 Contracting Opportunity records.-Over 540 Bill Rate records.-Over 60 Bidders Proposal Scores (Agency's numerical scorecard of all proposal submittals).-Over 150 Bidder Tabulation Scores (Company’s submitted Proposal prices).•Identify Federal Government Contracting (GovCon) procurement information, current solicitation/bid postings to contract award notices, to expand scope into the Federal contracting marketplace.•Established communication and technical processes with the Business Development Manager to manage bidding opportunities.

I assist customers in finding resolutions to their questions and issues by matching them to the appropriate products within the Inside Lawn and Gardening department (formerly called the Outdoor Power Equipment). This is a heavily customer-facing position using a variety of skill sets that include:• Selling riding and push lawnmowers.• Selling outdoor grills and griddles.• Assist customers with locating merchandise to purchase.• Organizing products to store merchandising standards.Selling as listed in this description is part of the job description. The Customer Service Associate uses a handheld computing device for multiple functions d. I use my research skills to match the customer's questions/issues/goals in purchasing products that satisfy their needs.A measurable metric is that I have sold three riding lawn mowers and many grills in my first month of employment using my research skills connecting customers with the right products.

Experienced Research and Information Technology Analyst with a proven track record of delivering outstanding results in small business environments. Recognized for leveraging a diverse skillset to drive success, particularly in identifying, qualifying, and connecting Government Contracting (GovCon) Business Development experts with lucrative Federal and State & Local contract opportunities. Proficient in utilizing available tools and resourcefully identifying effective solutions to support small businesses, including the establishment of data entry databases and the development of business capture processes. History of embracing new technologies and leveraging them to provide cost-effective support for small businesses operating with limited budgets.

All experiences were part of my responsibilities throughout entire term of employment.Researcher•Conducted Government Contracting (GovCon) opportunity research within the following Industries:•Performed client-driven ad-hoc procurement research. Information Technology Support•Coordinated with Database Administrator to manage local office network.-Verify and enter network Internet Protocol (IP) Addresses.-Perform and verify network software updates.-Relay specifications, settings, and activity while in communications about issues.•Assisted in office computer set up and disposal.-Researched and purchased computers when the company was a small business.-Managed and posted electronic documents resulting from FOIA requests to network and online applications.•Coordinated with management and clients to report and prioritize website changes, bug fixes, and suggestions for future improvements.Customer Care and Training Representative•Supported the creation of a long-lasting data entry opportunity management system that was in use for 15 years and increased Research productivity by 50 percent.•Conducted three weekly training sessions on the company’s web-based Government Contracting application.•Delivered 1st Tier Technical Support and website administration duties.•Reported and prioritized website changes, bug fixes, and suggested application improvements using Jira Software.•Submitted internal company and client Freedom of Information Act (FOIA) requests.•Collaborated with Accounts Payable to invoice and collect client-driven FOIA request fees.•Developed databases and implemented CRM processes to streamline internal FOIA processes.Renewal and Post-Sales Support•Created and managed client user accounts post-sale (website Sales Order Management).•Conducted renewal calls.•Coordinated renewal rates with the Sales director.•Participated in sales demonstrations upon request by sales team members.