Alan Sage Email & Phone Number

Bucyrus, Ks, Us

We clean and restore properties that have sustained fire, water and mold damage with compassion and a commitment to excellence so their owners can be confident they have a healthy environment and their business and life can return to normal as soon as possible.

Offering the following services:* Fire* Water and Smoke* Mold* Biohazard* Specialty Services Hoarder cleanup Estate Downsizing Market ReadyMy wife, Stephanie and I own and share work duties. My focus is marketing, sales, accounting, warehouse and occasionally have to jump in and get my hands dirty too.

Overland Park, Kansas, Us

Leading multibillion dollar telecommunications company offering range of wireless and wireline communications products and services for individual consumers, businesses and government entities; offer service to subscribers throughout the US, Puerto Rico and the US Virgin Islands); Overview: Managed the startup and launch of GPO and Enterprise prospect opportunities for the Small Business Account Executives, Certified Business Dealers and selected retail and preferred dealers. Ensured delivery of prospects in the SalesForce.com management tool and campaign reporting. First 3 campaign's are showing a take rate of 6.68%, 40 new accounts and 180 new gross add's in first month of program.

Overland Park, Kansas, Us

· Manage staff of 5 project managers leading corporate level projects and initiatives covering a broad range of functional areas including engineering, marketing, finance, operations, customer care and IT. Over last 18 months, using LEAN process improvement to manage the implementation and build activities of 15 Cable companies to provide telephone in 2014 sites compared to plan of 1839, 110 % of plan using 7.5 month build schedule for each location · Prepared project plan documentation, statistics and metrics related to project planning and provide periodic reports to upper management · Solving problems and manage projects to completion, on time, on budget and with complete customer satisfaction · Develop business relationships with new and existing partners as part of project management · Understand, evaluate and communicate risks and recommend solutions associated with specific projects to the executive team

Retained to launch and manage centralized national customer support and sales center. Key management functions included developing budget and expense planning, creating floor layout, purchasing office equipment, setting up telecommunications system and managing all hiring activities. Established metrics to manage overall support center status as well as each manager and representative.

Atlanta, Ga, Us

Overview: Held full accountability for all sales and service activities for the State of Arkansas and portion of Texas. Supervised two outside sales managers, 27 outside account executives, one call center manager, three supervisors and 27 call center representatives. Key activities included developing sales forecasts and budgets, managing staffing requirements, creating key customer relationships with top district customers and collaborating with district service and sales needs. Administered $4.5M operating budget with sales of over $103M. Key AchievementsDelivered 100% increase in new product placement by initiating need for "grassroots" approach to educating customers and account executives on rapidly emerging technologies including new UPS provided shipping systems and software at customer locations. ALAN SAGE, Resume Page ThreeSuccessfully reversed 5% revenue loss on $101M to positive 2% increase by leading sales and marketing efforts, introducing customer appreciation meetings and encouraging greater driver to customer involvement. Established Account Executive of the Month Award based on variety of factors. Launched "International Awareness Program" for delivery drivers to increase monthly sales form $10.7K to over $22.2K in six months. Initiated district wide customer appreciation campaign consisting of developing a convention type setting of various product and service booths set up to showcase and educate customers on 10 to 12 UPS products.

Atlanta, Ga, Us

Overview: Retained to launch and manage centralized national customer support and sales center. Key management functions included developing budget and expense planning, creating floor layout, purchasing office equipment, setting up telecommunications system and managing all hiring activities. Established metrics to manage overall support center status as well as each manager and representative. Key AchievementsGrew staff to 47 by year end, to support center successfully handling and managing over 100,000 calls per month. Increased productivity by implementing Positive Performance Management Procedures and Practices designed to drive employee excellence, recognize exceptional performance and address performance problems through proactive, non-punitive measures.Maintained high employee retention rate outlining job expectations, providing training/education, offering feedback and fostering spirit of accountability. Improved customer satisfaction by establishing specific benchmarks which had high predictability to drive customer satisfaction as perceived and defined by the customer.Delivered $249K in savings by reducing customer service center staff from54 in 5 regional centers to a staff of 47 in National centralized center reducing staffing by 13%.; Ascended quickly through ranks of the World's Largest Package Delivery Company)

Atlanta, Ga, Us

Overview: Directed activities of 14 National Account Customers, Managed and cultivated all aspects of customer relationships from mailroom to CEO including selling, request for pricing, contracts, customer training and resolving billings disputes, claims issues and complaints. Key AchievementsSubstantially increased customer annual revenue from $32M annually to high of $81M by utilizing solutions-based selling and powerful relationship building to negotiate and regain contracts from two Fortune 500 companies.

Atlanta, Ga, Us

Overview: Accountable for staffing, training, forecasting and evaluating telephone inbound and outbound call center consisting of seven management and 92 telephone representatives. Key focus included turning around overall performance for center receiving consistently low marks in service. Key AchievementsInstrumental in turning around center performance to reach the highest ratings among 10 service centers in sales, service and customer satisfaction for seven consecutive months. Addressed morale issues by instituting representative forums to improve communications between management and representatives to foster environment of ownership and empowerment. Boosted productivity by establishing job shadowing and partnering inexperienced representatives with more experienced employees. Achieved greater employee attendance rates by instilling mandatory corrective action policy and instituting staffing strategies to maximize performance during peak periods, simultaneously reducing training costs by 90%.

Atlanta, Ga, Us

Overview: Responsible for managing 12 account executives, managing staffing and training, addressing customer requirements, directing sales metrics and overseeing accountability for each executive. Key AchievementsAttained 12.7% above prior year revenues and finished at 102% of plan by developing business plan and budget for 16 products and crating market strategies for 25 market areas. Reduced flow of critical sales reports by 5 weeks (six weeks to one) by serving on special project team to develop, plan and implement a new sales management information systems to track account executive daily activities.