• Establish national strategy and manage $1.3B parts sales organization covering 5 regions, 15 states, 417 dealerships, and 19% of National volume.• Select, develop, and manage the performance of 5 Account Managers (direct reports) charged with continuously improving product sales to dealers (Ford dealers/distributors, independent shops), major and minor fleets, and registered installers.• Design and launch market-wide and customer incentive programs to stimulate sales.• Coordinate Autonomous Vehicles program research to fully comprehend technology, application, feasibility, and profitability.• Generated revenue growth above National baseline by 0.5 ppts in 2017 and 2.9 ppts in 2018 (to-date). • Championed target market growth strategy leading to $873K YoY sales improvement in focus markets (#2 nationally), leveraging market and coverage data analytics to identify opportunities, nationally and locally.• Identified defection risk of $4M account; subsequently drove turnaround and repaired relationship by rectifying a crucial delivery and logistics issue.

• Expanded developmental opportunities for New and Certified Pre-Owned (CPO) vehicle lines in a 179-dealer Region, with leadership of 9 direct reports.

• Implemented strategy and orchestrated all aspects of Parts/Service Sales and Marketing for 104 dealer Region covering the Pittsburgh, Cleveland, Buffalo, and Rochester markets, with leadership of 9 direct reports and 7 indirect reports.• Consistently outperformed Nation on performance metrics, earning a #4 and #2 overall ranking (of 22) while maintaining superior Dealer and Employee Relations / Satisfaction scores; achieved business objectives while advancing a culture of honesty and supportive leadership.• Grew revenue by 16% in 2 years through innovative capacity expansion initiatives focused on fostering partnerships between Dealers and technical schools, as well as technician recruitment events.• Transformed communication with Region dealers, instituting a monthly webinar via live MS Powerpoint with Q&A to enable instant feedback.

• Reorganized and reenergized stagnant department that went on to become #1 ranked Market Representation department despite only 3 months in the role by launching a monthly training initiative and leveraging team members’ strengths.

• Managed field force of 7 direct reports, responsible for maximizing revenue of dealer channel parts and extended service contract sales.• Formulated a strike response platform to ensure customer satisfaction throughout Chicago union strike contingency period; platform was adopted for National use.

• Facilitated all aspects of global Contest and Incentive processes from concept to execution and post-program review, ensuring effective allocation of $200M+ annual budget (including Middle East, Africa, APAC, and Central America).• Implemented robust quantitative analyses to achieve sales growth objectives in Export markets while underspending budgets by $63M throughout 2-year tenure.• Achieved 100% on-time delivery of all quarterly deliverables for the first time in the 5-year history of the department by streamlining processes and improving efficiency of 2 direct reports.

• Throughout period of industry decline, conducted necessary analyses and crafted the sales presentation to secure $40M in funding for 2009 to ensure continued Ford representation in key markets.• Developed franchising strategy and partnered with regional personnel to implement consolidation actions in 3 Regions, resulting in 33% dealer throughput improvement versus National decline of 14%.• Expertly renegotiated franchise agreement to preserve ongoing presence of major FL-based dealership. • Considered SME on public dealership groups and GM/Chrysler bankruptcies’ impact on Ford dealer operations.

• Planned and executed strategic dealer appointments and resignations to improve dealer throughput and profitability in the 8-state Mid-South Market.• Achieved highest performance (150% objective) nationally on strategic representation actions by initiating and executing 75% of annual Regional actions within 5 months following promotion.

• Served as trusted leader, providing strategic guidance to LA and MS Gulf Coast Ford and Lincoln Mercury Dealers throughout uncertain period following Hurricane Katrina.• Managed distribution and sales network via 4 direct reports to ensure balanced and accurate availability of inventory, resulting in District retail sales which outpaced National sales by 5.4 ppts YoY.