After retiring from Nissan in July after 35 years total. Now, I'm starting the final chapter of my working life helping clients realize their true potential in fixed operations by focusing on employee satisfaction by training managers and their staff on simple and manageable processes. Life can be chaotic. Work doesn't have to be if we honestly evaluate ourselves, strive to improve, focus on helping others (employees, customers, owners), and allow ourselves to celebrate the successes while we work on the opportunities. If you think my 4 decades of experience in the parts and service business, mostly with Nissan (corporate, Region, and retail) might have given me some tools you could benefit from, please reach out.

Responsible for Parts & Service sales, customer satisfaction, customer and employee retention, training, dealer development, dealer profitability, service & parts marketing, factory/dealer relations.Returned to my roots in the field - helping dealers and the people they employ become all that they can be in the complex world of automotive service and parts operations. Known not only for my industry and operational expertise, but even more for caring about the people, the owners, and the processes that make the difference between the average dealer and the ones that excel in this fast paced business. Derive personal satisfaction from the success of the dealers I work with and for driving the numbers that lead to the success of Nissan.

Manage the Parts & Service operations for the Central Region (14 states, 188 dealers).Achieved highest growth in Parts & Accessory sales among the 5 Nissan Regional Offices.Region ranked 1st in every key new initiative launched by the National office.Work closely with Area General Managers and Regional General Managers to develop and manage the 14 Fixed Operations Managers in our Region.

Responsible for Customer Satisfaction, Extended Service Contracts, and Parts and Service Operations.Acheived highest or 2nd highest Parts & Accessory sales vs. objective among the 7 regions every year.

Responsible for Parts & Service sales, customer satisfaction, training, dealer development.Achieved highest growth among the 12 Districts in the Region in parts & accessory sales each year.Guided dealerships to improve Parts & Service Dept. profitability by over 200% while reducing warranty excesses, improving training (doubled # of Master techs), and raising customer satisfaction scores.

Managed 34 employees in Parts & Service Department of metro Nissan dealership. Raised customer pay parts & labor sales by over 50% in the first year. Reduced expenses and increased gross profits to bring Parts & Service Dept. from 10% net loss as % of sales in to 10% net profit as % of sales.