Alan Watson Email and Phone Number
Results-driven and dynamic Service Manager and highly-rated Sales Associate with over two decades of experience leading sales and service teams in high-paced markets. A seasoned service management professional, previously based in Atlanta, GA, with an extensive network in the automotive industry. As a Service Manager and Service Advisor, my primary focus lies in ensuring customer satisfaction across all phases of the sales and service life cycle. Proven success in propelling retail sales to lead revenue in the district, managing teams of up to 50 employees, and consistently achieving an annual net of one million plus. Skilled in creating, training, and motivating call center and staff, emphasizing best practices for scheduling and follow-up.Highlights:Established track record of exceptional sales results.Excellent communication skills.Energetic, personable, and perseverant.Recipient of the Million Dollar Producer Award.Recipient of the Customer Service Satisfaction Award.Compelling leadership skills with a cross-cultural sales background.Exceptional multi-tasker and social media savvy.Proficient in complex contract negotiations and multiple-unit management.Corporate trainer and proud father.Accomplishments:Doubled the gross of two service departments.Tripled net profit within the first two months of service department management.Successfully managed a sales team of 10 advisors and 36 technicians consistently exceeding monthly sales goals.Rapid career progression from Service Advisor to Assistant Service Manager to Service Manager within one year of employment.Entrepreneurial experience with a successful owner-operated business in Florida post-college.Partnered in a restaurant startup, managing day-to-day operations and driving business growth through local marketing and advertising channels in early 20's.Experience : Hyundai, Honda, Nissan, VW, Audi, Cadillac, GM, Mitsubishi, Bentley, Mazda, and Acura. Proficient in Arkona, Reynolds, DealerTrak, X-time, E-leads, Dealtimer, Minacs, MPI, BG, Justice Brothers, Mach, Daytona, Strong, Bi/Clickview, and corporate manufacturers advertising.
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Rotunda Optimization Sales Manager SeBosch UsaAlpharetta, Ga, Us -
Service ManagerScotts Auto Center Feb 2022 - PresentCumming, Georgia, United States• Crafts comprehensive repair and service estimates by assessing vehicle needs, considering both customer requirements and industry standards. Revise estimates to accurately reflect scope of work. Effectively communicate estimates to customers, highlighting value of services, ensuring transparency in the process.• Implements time management strategies to optimize workflow and enhance overall efficiency. Prioritized tasks to meet deadlines and timely completion of repairs and services.• Orchestrates day-to-day operations of service center, overseeing technical staff and tasks to maintain well-organized and productive environment.• Engage with customers to provide advice on warranty protections, cost savings, and advantages of trading in versus fixing vehicles.• Demonstrate expertise helping customers make informed decisions about service needs.• Plan and organize schedules to accommodate customer needs and optimize the utilization of resources.• Cultivate lasting relationships with customers by delivering outstanding experiences.• Customer retention strategies to encourage repeat business. Personalize service so customers feel valued and appreciated. -
Service ManagerThe Carland Group Mar 2018 - Jun 2019Roswell, Georgia -
Director Of Fixed OperationsCarey Paul Inc May 2017 - Mar 2018Greater Atlanta AreaTo start.... Lowered expenses $582,000 YOY· Increased net profit 284% YOY, and then:Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.Directing the hiring and training of employees for the service, parts Departments.Working with department managers to improve profitability and efficiency.Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines. Creating dealership service and pricing policies for approval by the general manager.Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.· Customer Experience Management· Customer Satisfaction and Retention (CSI)· Cross Functional Execution and Support· Gross and Net profit margins· Ensuring Operational Efficiency and Procedures· Inventory and Project management· Parts and Service marketing· Managing and developing Sales and Service menus· Enforcing and delivering exceptional Metrics and Reporting· Maintaining Safety and Security· · -
Service ManagerCarey Paul Inc Apr 2016 - Mar 2018Honda
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Service ManagerNalley Automotive Group Apr 2015 - Mar 2016Alpharetta, GeorgiaVolkswagen -
Service DirectorThe Carland Group Jul 2012 - Feb 2015Roswell, Georgia* Achieved 14% growth in gross within the first year as Service Director* Achieved 9% growth in gross second year as DirectorNegotiated and closed contracts with Cintas, BG, Justice Brothers and various vendors to streamline cheaper pricing for department as well as company wide across four stores. Hired and trained all service staff for Roswell locations. Resolved all customer complaints daily regarding sales and service. Generated monthly and annual sales reports. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management.
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Service ManagerThe Carland Group Feb 2011 - Jul 2012Alpharetta, GaMaintained detailed administrative and procedural processes to improve accuracy and efficiency. Experienced phenomenal growth year over year and achieved customer service satisfaction scores as one of the highest in the district. Took a challenging store and cultivated a level of professionalism and leadership to work as one team rather than individuals to propel store to one of the best years, gross and net profit wise that company had ever experienced.
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Service Advisor / Assistant Service ManagerThe Carland Group May 2010 - Feb 2011Roswell, GaConsistently achieved sales goals on a weekly/monthly basis with an emphasis on customer service which launched me into the Assistant Service Manager position within 7 months of employment. Excelled as Assistant Manager within months of start date which accelerated my position to Service Manager at the Alpharetta, GA store.
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Service AdvisorGwinnett Place Honda Jun 2006 - Apr 2010Duluth, Ga
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Managing PartnerCkn Inc. Oct 2002 - Jan 2004Orange City, FlaManaging partner of popular restaurant start up in the orlando area. Oversee daily operations, hiring, training, termination, HR polices, Food cost analysis, Payroll, Budgeting, Vendors, Payables, Corporate communications.
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Assistant GmZaxby'S Franchising, Inc. Mar 1999 - Oct 2002Athens, Georgia AreaTrained staff, Food Cost analysis, Ordering, Scheduling. Training of Franchisees in a corporate store environment as part of franchise agreement to fulfill educational needs prior to opening. Traveled to train new managers and employees of opening franchises.
Alan Watson Skills
Alan Watson Education Details
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Operations Management/Project Management
Frequently Asked Questions about Alan Watson
What company does Alan Watson work for?
Alan Watson works for Bosch Usa
What is Alan Watson's role at the current company?
Alan Watson's current role is Rotunda Optimization Sales Manager SE.
What schools did Alan Watson attend?
Alan Watson attended Southern New Hampshire University.
What skills is Alan Watson known for?
Alan Watson has skills like Leadership, Cost Reporting, Sales Process, Powerpoint, Dealer Track, Alcohol Awareness, Adp, Dealer Management, Cost Accounting, Profit, Sales, Automotive Parts.
Who are Alan Watson's colleagues?
Alan Watson's colleagues are Arnaud Bréard, Sathish Rajan, Melinda Vis, Ali Fawaz, Veronica Reyes, Pedro Dias, Shashidhara K M.
Not the Alan Watson you were looking for?
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Alan Watson
Goose Creek, Sc3gmail.com, us.bosch.com, bosch.com3 +184381XXXXX
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Alan Watson
Alexandria, Va -
Alan Watson
Vice President - Project Management, New England At Bond Civil & Utility ConstructionEverett, Ma2bondbrothers.com, bond-civilutility.com1 (617) 3XXXXXXX
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Alan Watson
Harford County, Md1hotmail.com2 +151042XXXXX
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Alan Watson
Sap Ariba Cloud Services Leader Enabling Customers In Their Procurement Transformations!New York City Metropolitan Area3gmail.com, aig.com, sap.com
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