Alan Watson Email & Phone Number

Alpharetta, Ga, Us

Cumming, Georgia, United States

• Crafts comprehensive repair and service estimates by assessing vehicle needs, considering both customer requirements and industry standards. Revise estimates to accurately reflect scope of work. Effectively communicate estimates to customers, highlighting value of services, ensuring transparency in the process.• Implements time management strategies to optimize workflow and enhance overall efficiency. Prioritized tasks to meet deadlines and timely completion of repairs and services.• Orchestrates day-to-day operations of service center, overseeing technical staff and tasks to maintain well-organized and productive environment.• Engage with customers to provide advice on warranty protections, cost savings, and advantages of trading in versus fixing vehicles.• Demonstrate expertise helping customers make informed decisions about service needs.• Plan and organize schedules to accommodate customer needs and optimize the utilization of resources.• Cultivate lasting relationships with customers by delivering outstanding experiences.• Customer retention strategies to encourage repeat business. Personalize service so customers feel valued and appreciated.

Roswell, Georgia

Greater Atlanta Area

To start.... Lowered expenses $582,000 YOY· Increased net profit 284% YOY, and then:Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.Directing the hiring and training of employees for the service, parts Departments.Working with department managers to improve profitability and efficiency.Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines. Creating dealership service and pricing policies for approval by the general manager.Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.· Customer Experience Management· Customer Satisfaction and Retention (CSI)· Cross Functional Execution and Support· Gross and Net profit margins· Ensuring Operational Efficiency and Procedures· Inventory and Project management· Parts and Service marketing· Managing and developing Sales and Service menus· Enforcing and delivering exceptional Metrics and Reporting· Maintaining Safety and Security· ·

Honda

Alpharetta, Georgia

Volkswagen

Roswell, Georgia

* Achieved 14% growth in gross within the first year as Service Director* Achieved 9% growth in gross second year as DirectorNegotiated and closed contracts with Cintas, BG, Justice Brothers and various vendors to streamline cheaper pricing for department as well as company wide across four stores. Hired and trained all service staff for Roswell locations. Resolved all customer complaints daily regarding sales and service. Generated monthly and annual sales reports. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management.

Alpharetta, Ga

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Experienced phenomenal growth year over year and achieved customer service satisfaction scores as one of the highest in the district. Took a challenging store and cultivated a level of professionalism and leadership to work as one team rather than individuals to propel store to one of the best years, gross and net profit wise that company had ever experienced.

Roswell, Ga

Consistently achieved sales goals on a weekly/monthly basis with an emphasis on customer service which launched me into the Assistant Service Manager position within 7 months of employment. Excelled as Assistant Manager within months of start date which accelerated my position to Service Manager at the Alpharetta, GA store.

Duluth, Ga

Orange City, Fla

Managing partner of popular restaurant start up in the orlando area. Oversee daily operations, hiring, training, termination, HR polices, Food cost analysis, Payroll, Budgeting, Vendors, Payables, Corporate communications.

Athens, Georgia Area

Trained staff, Food Cost analysis, Ordering, Scheduling. Training of Franchisees in a corporate store environment as part of franchise agreement to fulfill educational needs prior to opening. Traveled to train new managers and employees of opening franchises.