It Consultant
Responsible for the processing and escalation of tickets for user issues using the Footprints ticketing software•Setup of complete IT infrastructure with cisco routers, switches, Ap’s, servers, Unity and Cisco Call Manager•Experience with Wireshark and other packet analyzers.•Experience installing and terminating Cat5, Cat6 and Fiber data lines.•Experience setting up server failover clusters for disaster recovery for multiple businesses.•Testing and Support for newly written programs (JAWS), andtraining of that program and Windows applications/Office to Judges, Judicial Assistants, Attorneys and office staff.•Support of business applications including hardware, software (Office 2007 – 365) and networking. Responsible for the installation and hardware maintenance of computer based electronic systems including the building and programing of servers, backup clusters, mainframes, user workstations, remote terminals and programmable logic controllers. •Troubleshooting and calibration of Hercules pneumatic Stressing Unit•Conceptualization and setup of the server, switch, and access point infrastructure for 40,000 users of the Rough Rider stadium in Regina Saskatchewan •Conceptualization and setup of the Distributed Antennae System for cellular communication of the Rough Rider stadium in Regina Saskatchewan •Complete initial software setup and backups of server, router, Switch, and firewall components•Assembly of server, server racks, Carbonite graphics computer, Blackstorm media server, and Replay video editing hardware•Troubleshooting and calibration of video software•Troubleshoot/Resolve Computer issues using remote software•Maintaining user accounts through Active Directory•Mechanical repair of computers and computer components