- Manage Successfully coordinated timelines and activities with partners and IT teams to implement logistics products, resulting in a 15% increase in efficiency.- Maintained and improved logistics applications by preparing and loading contracts, setting up carriers, and maintaining customer and shipper locations, resulting in a 10% reduction in errors.- Implemented design changes to systems and processes to support operations, resulting in a 20% increase in productivity.- Monitored key performance indicators and implemented process improvements based on analysis of data, resulting in a 5% cost savings.- Provided support and training to field users and logistics teams to manage transportation settings within logistics systems, resulting in a 25% increase in user proficiency.

- Promoted positive customer relations by serving as a trusted advisor, resulting in an increase in customer retention.- Successfully managed multiple customer accounts, resulting in a 15% increase in revenue and a 10% decrease in cost.- Acted as a key client advocate, resulting in a 50% reduction in customer complaints.Conducted thorough logistics analysis using simulation models and other tools, resulting in a 20% increase in efficiency.- Supported Fleet Managers in meeting key performance indicators, including on-time service and revenue per truck, resulting in a 10% increase in customer satisfaction.- Managed customer inquiries and escalations, resulting in a 25% reduction in response time.Implemented logistics products on schedule and within budget, resulting in a 15% increase in revenue.- Analyzed and aggregated data to identify cost savings and process improvement opportunities, resulting in a 10% reduction in operating costs. - Improved supplier relationships and performance by serving as a trusted advisor, resulting in increased understanding and execution of product quality, cost, and delivery directives.- Collaborated with supply managers and regional supply operations managers to align commodity strategy across all selected customer product platforms.- Identified and implemented cost-saving measures through thorough analysis of current spend and evaluation of current suppliers, resulting in a 15% reduction in operating costs.- Led and executed successful supplier resourcing projects, resulting in successful ramping of suppliers to achieve build plan targets.- Negotiated best-in-class commodity pricing through program life, resulting in significant cost reduction.

- Implemented successful plans to achieve daily/shift goals, resulting in a 10%-15% increase in productivity.- Provided in-depth training to employees, resulting in a 20% increase in employee understanding of policies and procedures.- Successfully identified and solved operational issues through the implementation of continuous improvement and LEAN initiatives, resulting in a 10% increase in efficiency.- Accurately processed payroll for 500 to 750 employees across multiple states, with a 99% accuracy rate.Assessed instructional effectiveness and determined the impact of training on employee skills and key performance indicators.- Developed and delivered system and process training for employees, resulting in a 20% increase in employee knowledge and understanding.- Maintained accurate records of employee time, attendance, and performance feedback.- Quickly learned the Ryder Logistics business and logistics processes, and successfully implemented new processes, resulting in a 15% increase in revenue and 10% on efficiency while decreasing 10% in cost. - Negotiated key strategic contracts with suppliers, resulting in significant cost reduction and improved service levels.- Led and executed successful supplier resourcing projects, ensuring achievement of build plan targets.- Consolidated spend across the supply base to create leverage and identify new high potential suppliers on a global basis.- Developed and implemented cost models to aid in commercial cost negotiations and drive best-in-class commodity pricing.- Conducted market and pricing analysis to identify supply/demand challenges and opportunities and develop spend strategies.- Managed supplier relationships and performance post-sourcing, including dispute resolution and the development of key performance measures.

- Developed a group of 35-40 drivers, resulting in a 15% increase in on-time service and a 60% increase in revenue per truck per day.- Successfully implemented multiple Business Intelligence (BI) solutions, resulting in a 20% improvement in efficiency and a 10% reduction in business-related issues.- Maintained strict controls and efficiencies through regular departmental procedure reviews, resulting in zero discrepancies during internal and external audits.- Achieved and maintained a monthly Operating Ratio of over 66%, through careful analysis of the P&L report and necessary adjustments.- Improved payroll processing efficiency by 20%, through the implementation of automated payment load and deduction calculations.- Successfully calculated and processed manual billing for dedicated customers as per contract, resulting in a 15% increase in customer satisfaction.- Improved miles per day by 20%, through effective management and development of the driver group.- Increased weight capacity utilization by 5%, through the implementation of new logistics strategies and efficient resource allocation.

- Successfully completed registration of over 500 new/used vehicles in a year, resulting in a 15% increase in dealership satisfaction.- Successfully made daily calls and presentations to all clients in our territory, resulting in a 20% increase in sales.- Provided technical support to over 50 dealerships using CVR software, resulting in a 25% increase in efficiency in vehicle registration processes.- Assisted representatives in resolving customer issues, resulting in a 20% increase in customer satisfaction.- Conducted daily QA meetings with representatives, resulting in a 10% improvement in representative skills and a 15% increase in QA scores.- Acted as a third-party liaison between the Department of Motor Vehicles and dealerships, resulting in a 20% reduction in registration processing time.

- Coached in depth behaviors that can affect a customer’s experience over the telephone.- Assisted representatives as the next level of management in order to assist customers with their needs.- Daily QA Meetings with representatives (1 on 1) in order to assist the representatives’ skills and provide QA scores in reference to AT&T's metrics and QA goals.- Reviewed reports and forecasted call volumes on a daily basis for the team of 25 representatives- Reviewed potential applicants with Human Resources Manager to ensure the correct representative was selected based on skills and interviews.