Alana M. Email & Phone Number

• Implemented a comprehensive data lifecycle feature for an enterprise web application serving approximately 20,000 users, enhancing the quality of training records and enabling efficient management and approval of new entries.• Ensured accessibility and usability in UI design and implementation, leading to a significant reduction in user-reported issues.• Led the introduction of a stakeholder-focused development process and redesigned a learning database interface with Figma and React.js, significantly improving data accessibility and user satisfaction.• Developed high-fidelity prototypes using Figma and assisted team members with their mockups, facilitating informed stakeholder decision-making and accelerating project turnaround times.

Hillsboro, Oregon, United States

• Designed and initiated the implementation of an interface to automate system tests, significantly reducing manual testing time and streamlining Best Known Method (BKM) updates.• Automated cloud solutions for system configuration updates using .NET framework and REST API queries, greatly reducing time spent on manually updating server systems.• Developed a collaborative workload calculation tool using Visual Basic for Applications in Microsoft Excel, enhancing team productivity and eliminating manual head-count calculations.

Vancouver, Washington, United States

• Prioritized making customer connections.• Ensured that all guests were experiencing a positive customer service experience.• Multitasked beverage sequences to prevent order fulfillment bottlenecks.• Delegated responsibilities among partners to ensure quality and timeliness in delivering drinks to customers.

Seattle, Washington, United States

• Collaborated on a digital store simulation that functionally represents a Starbucks store.• Strengthened simulation version control and made contributions to the existing repository.• Implemented unit tests.• Contributed to software architecture and early development of new software modules.• Translated domain business knowledge from my barista experience to the simulation software.

Cupertino, California, United States

• Implemented apple-made plugins in Unity to support game controller usage and iOS play store achievements. • Contributed to deploying apple plugins to the unity game development engine.• Learned and wrote code using unity-flavored scripts in C#.• Debugged and wrote radar reports for back-end service source code.

Vancouver, Washington, United States

• Provided customer service to guests, shared detailed product knowledge, and suggested appropriate merchandise and services. Provided in-store care to aquatic, avian, reptile, and small animal pets.• Leader On Duty experience including performing overrides, responding to leader assistance calls, opening and counting tills and closing the store.