Alana Walsh Email & Phone Number

Recruiting within Sales, Customer Service, Human Resources, and further areas of the business.

• Recruited within Engineering & Tech Operations
• Partnered with 3+ recruiters to schedule candidate interviews throughout the recruiting lifecycle including technical screens, multiple round loops, and candidate debriefs over different global time zones
• Connected information between candidates and interviewing teams, keeping in constant communication with all parties to ensure a consistent level of understanding and comfort, while also triaging for unexpected events
• Opened and audited job requisitions to post to DocuSign’s internal and external career sites, as well as tracking and maintaining candidate records across multiple job requisitions and systems
• Assisted on various team projects including a recent data migration from Greenhouse into iCIMS, as well as a data administration project to confirm I-9 verification for our People Operations team

Remote

• Piloted a team wide calibration meeting of 20 participants by scheduling and facilitating discussions, and resulting in process improvement changes
• Launched a project for process improvement of one of the team’s daily reports, including consistent testing and iteration
• Reviewed a high volume queue of client accounts and generated reports to ensure annuity products were built in compliance with regulations, with a personal rate of over 99% percent accuracy
• Analyzed, learned, and documented new processes and procedures to become a subject matter expert and peer resource, leading to opportunities to train and mentor new team members

Bellevue, WA

• Performed administrative tasks including data entry and task distribution, as well as supporting event planning for department wide activities held
• Reviewed and assembled annuity contract documentation to ensure internal and external systems communicated properly and the client received all necessary paperwork
• Acted as point of contact by managing team inbox email communications received, leading to the quick resolution of escalations

Bellevue, WA

• Tended to customers at the point of sale in a timely manner, resulting in short wait times for customers and record numbers of around 200 sales in an hour
• Cultivated personal connections with customers by remembering names and drink preferences, ensuring a pleasurable and professional experience
• Excelled at prioritization, completing a rotation of fluctuating tasks while maintaining customer service in a fast paced work environment

Villanova, PA

• Built sets for the current production
• Assisted with lighting
• Ensured the theater was ready for an audience

Villanova, PA

• Acted as a Villanova University ambassador to students, and remained an ongoing resource for their academic and extracurricular exploration
• Assisted the course director in class participation by coordinating activities, provoking discussion, and organizing class sessions
• Ensured that new students felt welcomed while navigating an unfamiliar school setting as freshman in college by opening lines of communication and offering personal support as a peer mentor

Greater Philadelphia Area

• Designed, wrote, and edited multimedia posts for client’s social media, blogs, and client-related newsletters
• Conducted research and gathered data for Authentic Matters to explore future business investment opportunities
• Drafted initial article concepts and edited drafts for the company blog

London, United Kingdom

• Successfully implemented a distribution plan for flyers and posters
• Contacted local universities/student organizations about events
• Maintained organization by archiving previous flyers and posters
• Worked at the Box Office selling tickets and ensuring a positive customer experience

Villanova, PA

• Stage Manager for the production "Proof"
• Mediated communication between the directors, cast, and crew
• Managed cast scheduling and resolved scheduling conflicts
• Assisted with blocking, character notes, backstage work, and tech work

Villanova, PA

• Designing advertising plans and distributed posters and flyers in connection with each show/set of auditions
• Attended executive board member meetings to discuss the future of the organization
• Acted as a leader during organization events and activities

Villanova, PA

• Assistant Stage Manager for Villanova Theatre’s show "Red Herring"
• Checked that all props were in place at all times
• Moved set pieces/props for scene changes on and off stage before, during, and after shows
• Prepared the stage and backstage so that it was ready for customers before and after each show

Bachelor'S Degree, Communication, General

Activities and Societies: Villanova Student Theatre, Gay-Straight Coalition, National Society of Collegiate ScholarsMinor in Theatre.

Study Abroad

Studying abroad in London, England for the Spring Semester

High School

Activities and Societies: International Thespian Honor Society, Theatre, World Language Honor Society, Pep Week, Creative Writing.