Alan Abraham

Alan Abraham Email and Phone Number

Policy, Advocacy, Organizing Director and Co-Founder @ People’s Plan NYC (TPP)
New York, NY, US
Alan Abraham's Location
New York, New York, United States, United States
Alan Abraham's Contact Details

Alan Abraham phone numbers

About Alan Abraham

Alan Abraham is a Policy, Advocacy, Organizing Director and Co-Founder at People’s Plan NYC (TPP). He possess expertise in microsoft office, microsoft excel, microsoft word, public speaking, editing and 22 more skills. He is proficient in English and Malayalam. Colleagues describe him as "Alan has the rare combination of technical knowledge and customer-centric approach that makes him an excellent addition to any CX team. He led a small swat team for our newest digital fitness product, ClassPass Live, by overseeing all resourcing, training and documentation of new policies and internal tools. This was vastly different from his other duties, and Alan seamlessly switched between roles with agility and ease. I would recommend Alan without hesitation for any new challenge or environment!" and "I had the privilege of managing Alan during my time at Special Funds Conservation Committee. During this time, Alan was one of my most reliable examiners. He was able to handle a high volume of work while developing important multitasking skills to get everything done timely and accurately. He would be a great asset to any company looking for someone that can be a great team player and even a leader by taking on additional responsibilities whenever needed."

Alan Abraham's Current Company Details
People’s Plan NYC (TPP)

People’S Plan Nyc (Tpp)

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Policy, Advocacy, Organizing Director and Co-Founder
New York, NY, US
Alan Abraham Work Experience Details
  • People’S Plan Nyc (Tpp)
    Policy, Advocacy, Organizing Director And Co-Founder
    People’S Plan Nyc (Tpp)
    New York, Ny, Us
  • Communities United For Police Reform
    Policy And Organizing Coordinator
    Communities United For Police Reform Sep 2023 - Present
  • Community Voices Heard
    Nyc Organizer
    Community Voices Heard Aug 2022 - Sep 2023
  • Vimeo
    Technical Support Manager, Ott
    Vimeo Feb 2020 - Jul 2022
    New York, New York, United States
  • Vimeo
    Technical Support Specialist, Ott
    Vimeo Feb 2019 - Feb 2020
    New York, Ny
  • Classpass
    Senior Customer Experience Associate
    Classpass Jan 2018 - Feb 2019
    New York, Ny
    Played a key role in the launch and growth of ClassPass Live, the company's first live streaming e-commerce product. Ran all of the Customer Experience operations and logistics regarding ClassPass Live, including creating training materials and workflows, training fellow teammates on policies and practices, drafting email responses and macros to customer inquiries regarding the product, reporting on Customer Experience SLAs for tickets, and serving as the liaison between the Customer Experience team and Digital Product Team to ensure the Voice of the Customer was represented at all stages of development. Additionally responsible for community management of the ClassPass Live Facebook page.Also served as a leader on the CX Bug Squad. Identify, troubleshoot, QA, escalate and triage all customer reported site and app related bugs using Jira, working cross-functionally with product, marketing, and other teams as necessary. Managed 3 associates, including one international, remote associate.
  • Classpass
    Customer Experience Associate
    Classpass Jul 2016 - Dec 2017
    Responded to a high volume of customer inquiries via email as well as live chat, maintaining customer satisfaction, first response time, and one touch response rate while do so. Recognized gaps and provided solutions to improve customer retention.
  • Imcs Pax Romana
    Ngo Representative
    Imcs Pax Romana Sep 2009 - Mar 2013
    New York, New York
    Planned and executed annual training sessions that brought together over 30 youth delegates from around the world. Coordinated domestic and international travel for these attendees, including securing visas and flight arrangements.

Alan Abraham Skills

Microsoft Office Microsoft Excel Microsoft Word Public Speaking Editing Powerpoint Social Networking Customer Service Employee Training Data Analysis Phone Etiquette Management Billing Systems Report Writing Reporting And Analysis Summary Reports Cost Control Vendor Relations Invoice Processing Research Financial Analysis Workers Compensation Cms Customer Satisfaction Training Social Media Social Media Marketing

Alan Abraham Education Details

Frequently Asked Questions about Alan Abraham

What company does Alan Abraham work for?

Alan Abraham works for People’s Plan Nyc (Tpp)

What is Alan Abraham's role at the current company?

Alan Abraham's current role is Policy, Advocacy, Organizing Director and Co-Founder.

What is Alan Abraham's direct phone number?

Alan Abraham's direct phone number is +191757*****

What schools did Alan Abraham attend?

Alan Abraham attended Fordham University, Xavier High School.

What are some of Alan Abraham's interests?

Alan Abraham has interest in Health.

What skills is Alan Abraham known for?

Alan Abraham has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Editing, Powerpoint, Social Networking, Customer Service, Employee Training, Data Analysis, Phone Etiquette, Management.

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