Alana Craig Email & Phone Number

Hamilton, New Jersey

Represented college as a remote employee. Traveled daily to high schools in assigned territory covering three states. Delivered motivational Creative Career presentations to students. Created & managed own schedule. Researched & developed new contacts while retaining strong relationships with existing clients. Interacted with administrators, counselors, principals, teachers & parents.•Formed & maintained 300+ new territory contacts through internet research, emails, phone calls, networking, referrals & in-person meetings.•Increased production by analyzing marketing reports to identify new opportunities & ensure territory saturation.•Generated revenue & increased colleges’ brand awareness/name recognition by visiting 150+ high schools and giving 450+ presentations to 6.5K+ students annually.•Contributed to increased employee retention & job satisfaction by mentoring, observing & coaching new hires. •Reduced Directors’ workloads by ensuring weekly/monthly reports were completed accurately & on time. Regularly praised by Directors for attention to detail & organizational skills.•Ensured prospective students/families received great customer service at college open houses by personally overseeing activities.•Increased applications & retained underclassmen’s interest by assisting in planning & executing Winter & Summer workshops that showcased the total college experience, campus & surrounding areas, career opportunities, curriculum & housing.•Kept interested students’ information secure by protecting PII in accordance with company & federal policy on daily basis.•Provided fellow High School Field Admissions Representatives nationwide with email templates by authoring eight BCP approved scheduling emails.•Assisted in creating dynamic & visually stimulating multimedia presentations by regularly volunteering for extra projects including artwork collection & quiz writing.•Attained Triple Crown, 4-Star & Quintessential status by meeting or exceeding goals.

Managed three locations simultaneously with a combined staff of 20. Assistant manager role had responsibility for high-volume location with staff of 12. Participated in the interview & hiring process of new employees. Performed observations & followed up with continuous coaching & development. Prepared employee schedules, approved & submitted timesheets. Provided inventory stocking, counting & ordering. Entered leads into company-specific database & entered sales into company-specific Point-of-Sale (POS) system.•Enhanced client satisfaction by providing outstanding client care & resolving customer issues quickly.•Ensured company standards in customer service & sales were met or exceeded by preparing & executing weekly staff meetings focusing on the whole customer experience, coaching employees and reviewing sales revenue. •Increased sales and projected revenue by analyzing sales reports, confirming appointments & handling potential customer concerns.