Alana Craig Email & Phone Number

Hamilton, New Jersey

• Represented college as a remote employee. Traveled daily to high schools in assigned territory covering three states. Delivered motivational Creative Career presentations to students. Created & managed own schedule..
• Formed & maintained 300+ new territory contacts through internet research, emails, phone calls, networking, referrals & in-person meetings.
• Increased production by analyzing marketing reports to identify new opportunities & ensure territory saturation.
• Generated revenue & increased colleges’ brand awareness/name recognition by visiting 150+ high schools and giving 450+ presentations to 6.5K+ students annually.
• Contributed to increased employee retention & job satisfaction by mentoring, observing & coaching new hires.
• Reduced Directors’ workloads by ensuring weekly/monthly reports were completed accurately & on time. Regularly praised by Directors for attention to detail & organizational skills.

• Managed three locations simultaneously with a combined staff of 20. Assistant manager role had responsibility for high-volume location with staff of 12. Participated in the interview & hiring process of new employees..
• Enhanced client satisfaction by providing outstanding client care & resolving customer issues quickly.
• Ensured company standards in customer service & sales were met or exceeded by preparing & executing weekly staff meetings focusing on the whole customer experience, coaching employees and reviewing sales revenue.
• Increased sales and projected revenue by analyzing sales reports, confirming appointments & handling potential customer concerns.