Alana Jensen Email & Phone Number

• Create and coordinate the marketing programs across all channels including: events, digital, social, email, direct mail, internal communications, and sales.
• Responsible for managing various marketing projects connected under one particular marketing program.
• Work closely with other department leads and stakeholders to ensure marketing goals are met on time and on budget for customer engagement, internal communications, and sales.
• Manage the marketing department’s project flow through Asana.
• Be the liaison between the marketing department and external department stakeholders to ensure they are clear on timelines, deliverables and their respective roles and responsibilities for the project.
• Manage all outside vendors to ensure their deliverables meet internal and external deadlines.

Greater Pittsburgh Area

• Grew the business by $300 million by developing proposals and interviews presentations over three years.
• 25% increase of productivity by implementing Adobe InDesign and training the team.
• Develop graphics, metrics, and infographics for marketing collateral and social media. Increased followers on LinkedIn by 10%.
• Streamlined project coordination by 25% because of process documentation implementation.

• Created Microsoft Excel macros to produce reporting in 50% of the time.
• Built queries in database to standardize and simplify reporting.
• Coordinated, verified, and imported certification exam results with computer-based testing company.
• Delivered company reporting to show program growth for budgetary purposes.

Greater Pittsburgh Area

• Designed and produced trending reports for clients to help them manage their overall program performance.Streamlined report process by developing automated report templates which increased report production by 35%.
• Managed and produced marketing collateral for electronic recycling events. Increased client participation in events by 10% year over year due to process improvements.
• Implemented case management process for events providing key performance indicators to executive management team.
• Documented processes for Microsoft Dynamics CRM training initiative, supporting growth of sales team.

Columbus, Ohio

• Developed, designed, and produced reports for clients. Decreased company spending and time to produce reports by 40% by learning Adobe InDesign and Photoshop programs.
• Used Agile Project Management to produce Visio process flows for company-wide Service Catalog.
• Created web-based Service Catalog to house process flows to expand company knowledge to employees.

Columbus, Ohio

• Managed and tracked high-security logistics shipments from financial sector clients to ensure timely arrival.
• Created procedures for high-security logistics shipments to ensure proper handling of data bearing assets.
• Reconciled and initiated asset recovery pickups which increased company revenue and production.
• Mitigated risk of lost assets.

Columbus, Ohio

• Assisted clients with pickup scheduling and order management which increased production of account coordinators.
• Monitored and validated all logistics pickup requests for client pickups ensuring accurate information.
• Reviewed processed assets to ensure data accuracy and quality according to the client’s contract.

Dublin, Ohio

• Supported sales staff by maintaining and updating client database. Increased efficiency of bulk mailing by identifying and updating duplicate customer information.
• Greeted clients, determined nature of business and directed clients to proper department or employee.
• Answered multi-line phone, directed calls to proper employees and recorded messages for sales staff.
• Entered invoice data into inventory database.

Bachelor Of Arts (B.A.), Art/Art Studies, General

Studied sculpture and painting at Slippery Rock University. Planned, organized and coordinated all female art show.

Art/Art Studies, General

Metal And Jewelry Arts

General Studies