Alana Krubl Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Portland, Or, United States

Portland, Oregon

Portland, Oregon

Portland, Oregon Area

Making Simple's employees feel confident with their technology by providing professional and highly skilled technical support. • Focus on immediate issues arising in the day-to-day in the form of support tickets, Slack chats, walk-up support • Maintaining positive relationships with our internal customers and providing a safe space for people of any technical proficiency to ask questions and seek assistance comfortably • Running & supporting AV for company-wide meetings, smaller events and individual conference rooms • Administrative tasks: regular conference room sweeps, restocking IT supplies, imaging and triaging hardware • Employee onboarding, including imaging hardware and setting up new hires with software and accounts • Developing bash and Python scripts to automate IT tasks • Writing and updating IT Support documentation • Jamf Pro administration: policy creation, audits and deployment • Purchasing and procurement for IT team; maintaining relationships with vendors, processing expense reports & reviewing invoices, and some experience with contracts and Spending Plan management and planning

California And Oregon

• Delivered Mac and iOS users quality customer support experiences in a high traffic environment. • Provided hardware and software solutions for up to thirty customers in a reservation queue, daily. • Exhibited genuine empathy towards customers in stressful situations. • Passionately participating in team development by being a resource and mentor for newer technicians. • Created procedural documentation and newsletters to share relevant information with team in a condensed, efficient manner. • Conducted networked data migrations between Windows machines to Mac machines for new customers. • Acted as an ambassador between other areas of the store and the Genius team, inspiring better working relationships and an understanding of different roles.