Alana Krubl Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Portland, OR, United States

Portland, Oregon

Portland, Oregon

Portland, Oregon Area

• Making Simple's employees feel confident with their technology by providing professional and highly skilled technical support.
• Focus on immediate issues arising in the day-to-day in the form of support tickets, Slack chats, walk-up support
• Maintaining positive relationships with our internal customers and providing a safe space for people of any technical proficiency to ask questions and seek assistance comfortably
• Running & supporting AV for company-wide meetings, smaller events and individual conference rooms
• Administrative tasks: regular conference room sweeps, restocking IT supplies, imaging and triaging hardware
• Employee onboarding, including imaging hardware and setting up new hires with software and accounts

California And Oregon

• Delivered Mac and iOS users quality customer support experiences in a high traffic environment.
• Provided hardware and software solutions for up to thirty customers in a reservation queue, daily.
• Exhibited genuine empathy towards customers in stressful situations.
• Passionately participating in team development by being a resource and mentor for newer technicians.
• Created procedural documentation and newsletters to share relevant information with team in a condensed, efficient manner.
• Conducted networked data migrations between Windows machines to Mac machines for new customers.