Alana Kurnik, Capm, Csm Email & Phone Number

Costa Mesa, California, United States

Costa Mesa, California, United States

Costa Mesa, California, United States

Chicago, Illinois, United States

Naperville, Illinois, United States

Naperville, Illinois

- Spearhead all project phases from inception through completion to meet/exceed client expectation and ensure the on-time, and within scope- Oversee new website builds, re-developments and the implementation of digital retailing tools - Responsible for launching 15+ websites per month - Manage a cross-functional scrum team of 10+ employee to design, develop, and launch OEM certified websites- Establish partnerships with various internal and external teams including Compliance, Program Management, Performance Management, Creative Services, and third-party marketing agencies- Conduct daily scrum meetings to communicate sprint planning and design calls to understand project requirements that result in on-time project completion- Capture client requirements and discuss the critical information with internal teams to coordinate and manage strategic website development from client onboarding to go-live

Northfield, Illinois

• Manages client accounts during their transition to making Medline their primary distributor of goods• Department’s pioneering Subject Matter Expect for pricing assignments, and developed coinciding SOP’s• Mentored fellow colleagues and became point-person for employee onboarding and training• Directly responsible supervising three new hires for the Implementation Department• Oversaw 20+ accounts at any given time with a net annual value of over $10 million• Identified procedural pain points and provided solutions to enhance effectiveness and quality of deliverables• Created master list of vendor profiles to improve department’s efficiency with obtaining account eligibility• Resolve pricing disputes with clients, and sales representatives on a daily basis

• Created over 20 workflows and procedures for IT and Commercial Operations utilizing Visio• Identified procedure pain points and created improvement plans based off findings• Developed effective communication and reporting channels for upper management synergy• Acted as the subject matter expert for MH2GO, the company’s internal business application, arranging and executing User Acceptance Testing (UAT) via Jira• Conducted data hygiene and maintenance within the company’s client database (CRM)• Provided status updates and feedback on current projects being managed• Served as the primary contact for over 20 Account Managers assisting with all reporting and training needs•Assisted IT in fulfilling help desk tickets regarding reporting and application inquiries• Collaborated with Finance and Client Experience in researching and resolving both pricing and invoicing discrepancies for more than 100 customers •Created market segmentation and sales analytics reports to aid in the achievement of KPIs•Planned and coordinated activities/projects ranging in value from $2,500 to $500,000 + in the areas of Commercial Operations and Marketing•Partnered with the Senior BI Developer in creating push reports and dashboards to satisfy the commercial team’s reporting needs• Prepared and managed customer and supplier contracts ensuring accuracy and compliance• Focused on improving processes throughout the Commercial Team to increase productivity and improve our clients’ experience. • Lead ad hoc reporting requests for Business Development, Corporate Development and Resale Sales and Sourcing accessing and preparing data using EPM, CRM and Power BI.• Served as the primary contact for over 25 remote Account Managers and Directors assisting with all reporting and training needs relating to Power BI, CRM, and Excel

Rosemont, Il

• Performed a broad range of administrative duties for the firm’s attorneys & partners• Prepared deposition summaries, status update letters, legal complaints, and interrogatories in addition to proofreading and revising legal documents for a wide array of cases• Enhanced client relationships by ensuring a high sense of confidentiality• Acted as a liaison between the firm’s Indiana and Illinois locations• Corresponded with counsel, court and clients while guaranteeing a high sense of privacy• Augmented trial proceedings by scheduling clients and witnesses, organizing evidence and preparing exhibits