Amber Davis Email & Phone Number

Baton Rouge, Louisiana Area

Baton Rouge, Louisiana Area

• Maintain the Court calendar adhering to both client and court deadlines .• Review Chapter 13 Plans and Amended Plans to determine if an Objection or other pleading isneeded based upon the review of the plan.• Draft bankruptcy pleadings and electronically file all pleadings with the Court using PACER's ECF.• Implement procedure changes stemming from client directives and Court requirements and respondto client attorney communications and surveys; as needed on a case by case basis.• Aid in training new paralegals, legal assistants , clerks and other staff.

Baton Rouge, Louisiana Area

• Configure users browser settings with access to vendor sites according to their role.• Update software systems to create a more efficient workflow as well as creating specific processes to comply with court and/or client deadlines or directives.• Provides end user support, on a daily basis.

Baton Rouge, Louisiana Area

• Create user accounts for new users and assign them to the relevant security group(s) for their role(s).• Created security groups within the system to apply restrictions on various roles.• Configured obfuscation settings to reduce the visibility of PII.• Assist in the implementation of policy and procedure changes.• Assist with clients' annual security audits.• Regularly audit access control in the system.• Code documents, such as court pleadings and forms, client letters and standard cover letters, to merge from CaseAware to Word.• Use SQL to query data against the CaseAware database.

Baton Rouge, Louisiana Area

As a Support Specialist I, I have a wide variety of job responsibilities and skills, including, but not limited to the following:• Quick learner, self-starter, with the ability to work independently and as part of a team utilizing excellent troubleshooting and critical thinking skills.• Customer focused, with the ability to manage multiple tasks with minimal supervision, while maintaining a professional attitude and providing world class customer service at all times.• Communicates to customers in a manner that can be understood regardless of their technical ability.• Excellent verbal and written communication skills to provide telephone support, remote access, and written correspondence to designated customer contacts for supported software platforms.• Provide problem resolution by actively troubleshooting with designated customer contacts to determine the full scope of the reported issue(s). Follows documented Service Level Guidelines (SLG) to determine appropriate priority and service level while documenting ALL activities & correspondence using CRM Dynamics case tracking software. • Contribute knowledge and updated information to maintain the Help Desk and client knowledge base.• Wide range of relevant skills and knowledge in software support, hardware, as well as networking systems. Thorough knowledge of PC hardware, a good working knowledge of Windows XP and 7, and extensive knowledge of standard PC software (Office 2003 & 2007).• Experience with one or more of the following software programs: HEAT, Microsoft, CRM Dynamics, , Citrix, MS SQL Querying & Database Support, Visual Studio (Reporting Services), Crystal Reports report building and troubleshooting.

13541 Tigerbend Road, Baton Rouge, La 70817

As the IT Tech Support Specialist, I had a wide variety of job responsibilities, including, but not limited to the following: I was the Administrator of the firm's client database, Perfect Practice Case Management and Financials. As the administrator, I secured all parts of the software. Create different levels of security groups, transaction plans for all departments, code groups, questionnaire's, note codes, to-do codes, appointment codes, billing codes, and reports. I created reports in Perfect Practice and edited existing reports to the department or user specific using Crystal Reports. I also determined the multiple ways to access the ability edit functions of the database and restricted the necessary objects, forms and reports in Perfect Practice. I mapped the corresponding event keys for both importing and exporting events and vice versa from LPS to Perfect Practice using a third party vendor, Net Director. I coded documents, such as pleadings and fax cover letters, to merge from Perfect Practice to Word. I maintained our phone system, Aspire. I set up new phones, assigned names, activated the voice-mail, set message limits, assigned short cut keys, one-touch keys, defined tables, and swapped ports/extensions. I created DESI phone labels for office personnel and used the software accordingly. I offered end user support such as fixing Internet Explorer, Chrome and Firefox browser compatibility issues and Active X issues. Also, fixed settings for all programs, such as Perfect Practice, Scan Snap, Adobe Reader 9 & 10, Adobe Acrobat XI Standard, Adobe Acrobat X Pro, Adobe Forms Central, MS Word, Excel, Power Point, Outlook and Visio.

13541 Tigerbend Road, Baton Rouge, La 70817

The firm is a corporate law firm representing creditors. As the Bankruptcy Paralegal my job responsibilities included but were not limited to the following: Maintained the Court calendar adhering to both client and court deadlines using Perfect Practice Case Management. Reviewed Chapter 13 Plans and Amended Plans to determine if an Objection or other pleading was needed based upon review. Drafted bankruptcy pleadings such Objections to Confirmation of the Plan, Motions to Dismiss, Reaffirmations, Post-Petition Fees Notices, Notice of Mortgage Payment Change and Proof of Claims, including Proof of Claims to comply with Judge Magner's Administrative Order 2008-2, in addition to electronically filing using PACER's ECF. I updated client websites, such as LPS Desktop and CMS Vendorscape, daily. Rebutted monthly client scorecard(s). I helped to implement procedure changes stemming from client directives and Court requirements. I responded to client attorney communications and surveys; as needed on a case by case basis. Also, I aided in training new paralegals, legal assistants and clerks for the Bankruptcy Department. I filled in as the acting department supervisor during her absences. I was the Team Lead for the Bankruptcy Department during our client audits and prepared all the required documentation for same including the Firm Bio and the Bankruptcy Bank of America Manual of guidelines and procedures.

13541 Tiger Bend Road, Baton Rouge, La 70817

As Accounting Backup for the law firm, I had varying job responsibilities, including, but not limited to the following: I completed audit and posting checks of general operating accounts. I prepared and deposited general account deposits of $400k+, prepared and deposited trust account deposits of $100k+, transferred money between multiple accounts, paid office bills, paid owners' personal bills, issued general operating and cost advanced checks, generated invoices for professional services rendered, set up repeat payments/invoices using Perfect Practice Financials, helped implement billing codes into Perfect Practice Financials and helped develop and maintain billing codes, guidelines, procedures and standards for the Accounting Department. Also, completed general bookkeeping accounting duties as needed.

Baton Rouge, Louisiana Area

I maintained 500+ employer contacts database daily in MS Outlook and Bankruptcy Software Specialists. I attended weekly 341a creditor meetings and checked in debtors' for the Trustee at the bankruptcy courthouse. I sent start, stop, increase, decrease payroll letters to debtors' employerssent self pay letters to the debtor. I followed up within 45 days to the employer if deduction was not implemented or did not receive correct amount. I prepared letters, reports, motions, orders and forms from rough drafts and corrected copies. I withdrew Motions to Dismiss, Motions to Convert Case to Chapter 7 for the Trustee. I filed Motion to Require Payroll Deduction from Employer for the Trustee.ran ahead, behind, tier change, self pay, change of employment report monthly and sent letters accordingly. I generated a follow up report weekly and sent letters accordingly. I answered phone and answered debtors' general questions regarding payroll deductions for Chapter 13 Bankruptcy; also spoke with Chapter 13 Attorneys and all of the debtor's employers, if needed. I scanned all documents and reports to PDF to assist in office being paperless; emailed all correspondence to attorneys and received all payroll consents via email from attorney's offices. I used the postage machine daily to send letters to debtors. I trained other staff as needed.

Baton Rouge, Louisiana Area

I helped serve food plates and deliver them to the National Guard and Army after Hurricane Gustav as part of the Disaster Relief. I helped set up food in attractive setting at each event. I helped set up wedding or event equipment. I was a bartender as needed. I packed up equipment and cleaned facilities after the event or function. I assisted in other departments as needed.I trained other staff as needed.

Baker, Louisiana Area

I answered multi-line phone and scheduled appointments accordingly. I prepared salary and wage payrolls including deductions, accruals and the issuance and processing of time cards. I dispatched 5 + a/c technicians, simultaneously in Baton Rouge and surrounding cities. I called customers to notify them when a technician was on the way. I prepared letters, reports, records, and forms from rough drafts and corrected copies. I ran monthly report on tracking the technician call backs. I filed all customer service invoices and any other documentation for company as needed.

Central, Louisiana Area

I greeted customers with a friendly attitude and provided great customer service. I made daily bank deposits. I opened and closed the store. I arranged and displayed merchandise. I helped to find out the customer's needs. I recommended, selected and helped locate the right merchandise for individual customers. I received and processed cash, checks and charge/credit card payments.I provided change and receipts. I bagged or packaged purchases. I organized and processed merchandise exchanges. I counted and balanced cash register and receipts daily. I answered phone and answered general questions about the store and the products.

Central, Louisiana Area

I was responsible for opening and closing the kitchen. I supervised 2 other cooks. I insured stock rotation of all food. I maintained working knowledge of restaurant recipes and prepared foods.I cooked restaurant recipes for lunch and supper. I prepared food with a 10 minute ticket time limit on all customer or call-in orders. I answered the phone as needed, to take customer call-in orders.I cleaned and prepared food service areas for use. I maintained back-stock areas according to company standards. I trained other staff as needed.

Pride, Louisiana Area

I operated cash register as needed, followed all front end and cash accountability procedures. I stocked, rotated, merchandises and faces product according to company procedure. I cleaned and stocked deli cases according to procedure, utilizing proper packaging. I maintained working knowledge of Deli recipes and prepared foods.I cooked deli recipes for lunch and all customer or call-in orders of prepared food.I received product deliveries, ensuring order and invoice accuracy. I performed other duties as assigned to help meet business needs. I maintained back-stock areas according to company standards. I cataloged and coded invoices according to procedure. I cleaned and prepared food service areas for use.I assisted in other departments as needed. I trained other staff as needed. I opened/closed deli.