Alana Rivera Email & Phone Number

Mclean, Va

- Assist new customers with setting up Frontpoint security equipment in their home or business- Perform system configuration, account activation and customer orientation, utilizing Frontpoint vendor websites- Guide customers through integration of video cameras with their home broadband network- Provide phone assistance and answers to customers’ questions- Email product information guides and insurance certificates- Process additional equipment orders and replacement of… Show more - Assist new customers with setting up Frontpoint security equipment in their home or business- Perform system configuration, account activation and customer orientation, utilizing Frontpoint vendor websites- Guide customers through integration of video cameras with their home broadband network- Provide phone assistance and answers to customers’ questions- Email product information guides and insurance certificates- Process additional equipment orders and replacement of defective equipment- Document all customer interactions in database- Jump in as needed to enhance team effectiveness and customer satisfaction Show less

-Providing guest with a hospitable experience and suggesting products which best suit their needs. Severing 14 to 20 guests at any given time.-Strong ability to multitask while maintaining a professional demeanor-Internalizing over 300 menu items, adapting menu changes (every 6 months)-Analyzes and recommends top choices to fit each guests’ appetite and mood-Excellent customer service, attending to patrons of diverse ages, cultures and demographic backgrounds-Working with… Show more -Providing guest with a hospitable experience and suggesting products which best suit their needs. Severing 14 to 20 guests at any given time.-Strong ability to multitask while maintaining a professional demeanor-Internalizing over 300 menu items, adapting menu changes (every 6 months)-Analyzes and recommends top choices to fit each guests’ appetite and mood-Excellent customer service, attending to patrons of diverse ages, cultures and demographic backgrounds-Working with follow teammates to insure total guest satisfaction. Show less

-Lead/Closing Server – Communicated and delegated work to be completed between 5-8 team members.-Supported team members in staying alert and following through with their tasks

-Lead Host – Dealt with guests complaints, created reservations, maintained open communication between guests, staff, and management.-Suggested items, including food and merchandise, to fulfill guests’ needs and generate revenue.-Maintained a high level of accountability handling substantial amounts of money

Bachelor Of Science (B.S.), Information Technology

Activities and Societies: Lambda Theta Alpha Latin Sorority, Incorporated Information Technology

High School Diploma, Audio Visual

Activities and Societies: Step Team Audio Visual