Alana Sullivan Email & Phone Number

Toledo, OH, US

Holland, Ohio, US

• Account manager responsible for building and maintaining strong working relationships with internal and external customers
• Serves as direct point of contact for customers providing strategic marketing solutions through promotional products, print services, fulfillment, and other marketing insights.

Holland, Ohio, US

• Manages order workflow including order entry into computer system along with all necessary steps included in the order process.
• Communicates timely with customers via phone, email, or in person regarding orders, returns, shipments and products.

Oak Brook, IL, US

• Logistics Coordinator responsible for communicating directly with drivers, brokers, and customers to ensure shipment deliveries meet the customer’s specification.
• Manage the full cycle shipment process for drivers transporting product throughout the United States. Assign driver’s routes, destinations, and timelines.
• Oversee the status of drivers in transit. Communicated directly with drivers to monitor delivery status, and to creatively resolve freight and highway transportation issues.
• Serve as a vital resource to customers. Investigated and resolved customer complaints and questions, and provided statuses throughout the shipment process.
• Collect and enter pertinent, live data into the shipping database.

Dayton, OH, US

• Operations Assistant responsible for planning and managing academic and professional events on campus.
• Planned, organized, and executed large and small-scale events for students, faculty, and community members.
• Oversaw the setup for various events and secured all equipment in accordance with the customer’s needs.
• Served as a primary contact for guests, providing day-of customer service to ensure any need was met.
• Adjusted to the changing needs of the building operations, by always maintaining flexibility and a customer-first attitude.

Dayton, OH, US

• Student Assistant responsible for providing administrative support to faculty and students within the Engineering Department.
• Sorted, organized, and maintained the department’s online and hard copy records.
• Fielded student’s record-related questions. Researched and provided the requested information in a timely manner.
• Support faculty’s pursuit of the Accreditation Board for Engineering and Technology (ABET) by gathering and submitting student records and sample work.
• Managed time and office duties to simplify department professors' day to day tasks.