Alan Avalos Email & Phone Number

Marlborough, Ma

Responsible for a dispersed team of infrastructure administrators and service desk analysts comprised of four network and system administrators and five support specialists. Accountable for Cisco-based WAN and IBM Blade servers hosting virtual machines used for both Oracle Financial Applications/supply-chain and various manufacturing applications. Utilizing ServiceNow ticketing system, the service desk team supported both office and manufacturing operations across five sites in US and one in China utilizing ServiceNow (ITIL). Created metrics for gauging team productivity. Held leadership role in the development of infrastructure strategy, architecture, servicedelivery standards and operational processes for the company. Reported directly to the Chief Information Officer.

Natick, Massachusetts

Managed three person infrastructure team as company continued to take advantage of emerging technologies in business management and dental appliance manufacturing. This team was responsible for systems at thirty seven separate sites as well as Oracle eBusiness Suite and Kronos Payroll/HR at corporate office. Developed andmaintained Sonicwall WAN ensuring uptime and access to corporate resources for all sites. Consolidated all locations into on Active Directory tree in order to establish standard policies and take advantage of MS Exchange. Reported directly to the Chief Financial Officer.

Guided company IT and data operations as it expanded its technology into the hands of the users. Implemented andsupported many systems including ProBusiness Payroll, Oracle Applications on Oracle DB platform, LAN/WAN, andsecurity.

Guided corporate data operations as it deployed its first Local Area Network and built upon this foundation to widen itout to the field as the company continued to grow

Responsible for all assets related to company data operations. Ensuring integrity, security, and backup of all businessinformation.

Supervised four person data entry team. Performed quality control on data to ensure accurate entry for all businesssystems

Management Information Services; Information Technology And Business Management

Biology