Alan Broad, Mba Email & Phone Number

Plan and direct the Delivery organization's global operational policies, objectives, and initiatives for the agreed scope of work. Develop strategies and deploys tactics to attain short- and long-term financial and mission-critical operational goals. To develop, support and deliver professional services through resourcing, facilitating and co-ordination of the Global Delivery team and our partners to expand the footprint of the MATRIXX platform with major telecommunication companies.I provide a key escalation point for all our major customers with a focus on quick resolution in a mutually agreed and targeted response to alleviate any issues promptly with both the customer and ourselves in mind.

United Kingdom

As Director, Global ESS (Enhanced Support Services) I am responsible for the successful deployment of ESS contracts across multiple customers for the D&S (Delivery & Support) group. MATRIXX deliver an ESS model to customers that have operational and service requirements beyond the standard levels of support.Additionally, I retain oversight of Software Solutions Analysis and Development for the continued successful delivery of custom code solutions ensuring project success.

MATRIXX produces a digital commerce platform used by large telecom companies for the management of operations support systems and business support systems (OSS & BSS).Working within the Delivery & Services organisation, I look to utilise effective requirement gathering with both customers and Delivery team members to ensure we deliver right first time.Where the delivery requires the development of additional APIs or features, I source and deliver the required development assets and ensure successful delivery with both internal and 3rd party resources.I am also rolling out an updated requirements process to track the fast growth which MATRIXX is experiencing.

Reading, United Kingdom

Planit are a Testing Consultancy which was initially established in Australia, but has grown substantially and now has offices in New Zealand, United Kingdom and India. I worked on both small and large scale projects for Planit's major clients including a successful deployment at Whitbread as Programme Test Manager for the demerger of Costa from Whitbread to Coca-Cola. Responsibilities included: - Management of all test and assurance activities including those related to 3rd parties - Procurement and budget management - Stakeholder management across multiple high-level stakeholders in multiple businessesPrevious projects at Arm include: - SAP PO Migration from on-prem to 3rd-Party hosted Cloud Platform - SAP ECC Upgrade across multiple modules and interfacesAdditionally I was the Senior representative on-site to the client responsible for thought leadership and day-to-day continuation of services. Identification, intervention and subsequent creation of Process Improvement Plans (PIPs) and other proposals to address issues.I was also involved in procurement opportunities including contribution to RFPs alongside other senior staff member responsibilities at Planit towards our future strategy and objectives.

Southampton

Oversaw Centre of Excellence development engineering team focused on media compression design. Utilised automation and agile scrum methods for effective product development. Lead and maintained agile development, promoting team culture, and effective results reporting to CxO level.Key Contributions:● Administered project operation from inception to completion with competent team of 25+ direct reports and more than 100 engineer within more than £1M annual budget.● Instigated and implemented audited process including ISO 9001 to all phases of operations.● Collaborated with multiple development teams simultaneously to enhance quality and international sites and achieve project operations.● Initiated change-focused process to condense traditional test team into embedded validation with aim on lean practices, including Kanban, towards continuous improvement model. ● Fronted implementation of automation practices to become norm within teams' activities, e.g. promoting cross-functional handover of audio testing, slashing time from three weeks manually to 48 hours automated, whilst increasing test coverage.● Formulated vision and strategy to reduce field defects by 40% resulting in decreasing test duration of products by FMEA. ● Examined and rectified bug fixes and progress for KPIs and auditing● Full Agile (SCRUM) project lifecycle, including being a SCRUM Master

Southampton, United Kingdom

(Previously Tandberg Television) Determined requirements for package, product, and system verification delivery of global multi-million-pound video headend broadcast systems by following customer specifications. Recruited and hired 10 new staff members. Liaised with overseas development units to create and introduce joint product releases.Key Contributions:● Led diverse team of 15+ technical engineers directly reporting to high-ranking managers and successfully achieving corporate goals and objectives.● Established and sustained highly empathetic long-term relationships with external partners and tactfully negotiated pricing and enhanced custom features.● Launched and completed technical challenges associated with common-platform automation to reduce test intermittency two-fold compared to manual testing.● Served on team standardising single development process, rolling out across development groups, resulting in improved product launch end product quality to customers.

Southampton, United Kingdom

Headed product-based test team personnel activities from development to release stage. Developed ground breaking and multi-channel strategies to devise project plan and observe test cycle from starting to completion stage.Key Contributions:● Prepared test procedures including implementation and documentation suitable for practical use and audit against business requirements● Utilised DVB and ATSC broadcast systems including full transport stream analysis at packet level by encoders, receivers, multiplexers, modulators such as DVB, DVB-S2, DVB-T, and QAM.● Controlled CISCO and network products periodically for IPTV systems and protocols including IGMP, OSPF, ProMPEG FEC, and VLAN configuration and IP packet analysis for use in extended OTT broadcast applications.● Partnered with product and system development teams to achieve and surpass customer initiatives and deployments. ● Led development process for subordinates to ensure smooth adoption of new IP-based platforms by training, coaching, and mentoring members.● Created standard, high definition and 4K video and audio test applications featuring PSNR video quality.

Southampton, United Kingdom

Responsible for representing the company in a technical customer-facing role, with a dynamicapproach to problem solving in high-pressure situations.

Southampton, United Kingdom

Responsible for representing the company in a technical customer-facing role, with a dynamicapproach to problem solving in high-pressure situations.

Durban Area, South Africa

Repair of mobile phones from multiple manufacturers including Nokia, Siemens and Ericsson.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Triple-accredited (AACSB, AMBA, and EQUIS) MBA program that builds business skills in the workplace, enabling me to critically assess.

Professional Diploma In Management

The diploma, part of my MBA journey, provides a broad-based, practical introduction to the key ideas, techniques and competencies needed.

Professional Certificate In Management, Business Administration And Management, General

Diploma Of Light Music

Activities and Societies: Jazz and Classical Guitar & Piano, Improvisation, Composition, Ensemble

Matriculation