Alan Bruno Email & Phone Number

São Paulo, Brasil

• Acting in the restructuring and migration of the entire infrastructure, formerly On-Premise, from Banco Arbi, for Cloud (Azure);
• Creation and planning of pipelines for the CI/CD process, through GitHub Actions, with the purpose of automating the entire flow of automated tests, code quality, build, and deploy, among others, from web applications.
• Frequent use of tools such as Git, GitHub Actions, Docker, Kubernetes, Bash, Python, AWS, Azure, DotNet, Vue.js, and so on;
• Flow planning application development, incident monitoring, team management, creation of materials training, and so on.

São Paulo E Região, Brasil

• Management of teams composed of Technical Support analysts and Account Managers, with a focus on following up and monitoring customers, in order to make them reach their potential for success with the Imobzi platform;
• Directly responsible for Customer Success and Customer Experience metrics, such as Health Score, retention, Churn, Upsell, Downsell, Cross Sell and NPS;
• Elaboration of documentation and training materials, focused on the real estate niche, for the professional training of employees.
• Also acting in the analysis of reports and preparation of documentation, together with the Support team and the Customer Success team, referring to market expansion projects.

São Paulo E Região, Brasil

• Responsible, together with the board, for the implementation of the Customer Success department;
• Follow-up and monitoring of customers in the after-sales process of products, in order to ensure that they are successful with the SaaS tool (Imobzi) acquired;
• Recruitment, selection, and training of new interns;
• Analysis of reports and preparation of documentation, together with the support team, referring to market expansion projects;
• Internal and external training to customers.

São Paulo

• Provision of technical support to customers of the Imobzi real estate management software (software developed by the company itself), through tickets (emails), telephone, chat, and remote access;
• Technical training (external and internal) to customers;
• Carrying out approvals of bank portfolios with banking institutions;
• Analysis of reports and preparation of documentation related to corrections in the system;
• Intermediation of system integrations with property disclosure portals;
• Recording of institutional videos referring to the products sold by the company.

São Paulo E Região, Brasil

• Expertise in the commercial area and customer relationship, seeking to reactivate the partnership in translation services through the systems – Plunet and Pipedrive;
• Conference of accounts payable and receivable, release of notes and receipts, collection and sales invoicing on the Zendesk platform;
• Expertise in the quality area, analyzing performance spreadsheets in translation services performed by linguists registered with the company, to proceed with qualification or disqualification processes.

São Paulo E Região, Brasil

• Conference of accounts payable and receivable;
• Release of notes and receipts;
• Collection and billing of sales on platforms: Putty, Middleware, and Control + A.