• Acting in the restructuring and migration of the entire infrastructure, formerly On-Premise, from Banco Arbi, for Cloud (Azure);• Creation and planning of pipelines for the CI/CD process, through GitHub Actions, with the purpose of automating the entire flow of automated tests, code quality, build, and deploy, among others, from web applications, microservices, low-code applications (Power Platform), and so on;• Frequent use of tools such as Git, GitHub Actions, Docker, Kubernetes, Bash, Python, AWS, Azure, DotNet, Vue.js, and so on;• Flow planning application development, incident monitoring, team management, creation of materials training, and so on.

• Management of teams composed of Technical Support analysts and Account Managers, with a focus on following up and monitoring customers, in order to make them reach their potential for success with the Imobzi platform; • Directly responsible for Customer Success and Customer Experience metrics, such as Health Score, retention, Churn, Upsell, Downsell, Cross Sell and NPS;• Elaboration of documentation and training materials, focused on the real estate niche, for the professional training of employees.• Also acting in the analysis of reports and preparation of documentation, together with the Support team and the Customer Success team, referring to market expansion projects.

• Responsible, together with the board, for the implementation of the Customer Success department;• Follow-up and monitoring of customers in the after-sales process of products, in order to ensure that they are successful with the SaaS tool (Imobzi) acquired;• Recruitment, selection, and training of new interns;• Analysis of reports and preparation of documentation, together with the support team, referring to market expansion projects;• Internal and external training to customers.

• Provision of technical support to customers of the Imobzi real estate management software (software developed by the company itself), through tickets (emails), telephone, chat, and remote access;• Technical training (external and internal) to customers; • Carrying out approvals of bank portfolios with banking institutions;• Analysis of reports and preparation of documentation related to corrections in the system;• Intermediation of system integrations with property disclosure portals;• Recording of institutional videos referring to the products sold by the company.

• Expertise in the commercial area and customer relationship, seeking to reactivate the partnership in translation services through the systems – Plunet and Pipedrive;• Conference of accounts payable and receivable, release of notes and receipts, collection and sales invoicing on the Zendesk platform;• Expertise in the quality area, analyzing performance spreadsheets in translation services performed by linguists registered with the company, to proceed with qualification or disqualification processes.

• Conference of accounts payable and receivable;• Release of notes and receipts;• Collection and billing of sales on platforms: Putty, Middleware, and Control + A.