Alan Bueno Email & Phone Number

Resolve complex issues via email and Youtrack, analyzing Android/iOS apps and implementing optimal protection configurations.Conduct rigorous testing on physical devices and online platforms (Browserstack, Bitrise) to ensure flawless app security.Guide clients through POCs and first implementations, fostering strong relationships and maximizing product utilization.Monitor telemetry and threat intelligence dashboards to proactively identify the cause of incidents and collaborate on mitigation strategies.

La Paz

Take ownership of issues reported by customers and see problems through to resolution.Research, troubleshoot, and identify solutions to resolve customer issues within the platform.Follow standard procedures to escalate unresolved issues to the appropiate internal teams.Provide prompt and accurate feedback to customers following the company's SLA policies.Investigate customer databases to identify patterns that lead to the source of issues reported.

La Paz, Bolivia

Identify shortcomings & bugs in the product and report them to the development department to improve customer experience.Communicate directly with customers to assess their level of satisfaction with the product .Coordinate schedules with team members to execute high-duration tasks over several days such as updating the systems of clients with large amounts of data.Investigate customer complaints and execute testing procedures on the product.Schedule meetings with the customers to guide them through the installation and configuration of the product & its dependencies in different operative systems (Windows Server, CentOS, OpenSUSE, Slackware and Ubuntu).

La Paz, Bolivia

Web design & mockups building.Dynamic website debelopment with PHP and Java.Database management & optimization in MySQL, PostgreSQL and Oracle.Mobile appication development with Android Studio.

La Paz, Bolivia

Techincal Support & Consulting.Installation and maintenance of computer equipments.