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Alan Cherry is listed as Retired based in Utica, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Alan Cherry.
Alan Cherry previously worked as On-Boarding Manager / Business Analyst at Hewlett-Packard and Enterprise Services Delivery Manager at Hewlett-Packard. Alan Cherry holds Hp Education Services - Exin, Itil Essentials from Itil It Service Management Foundation Certification.
SERVICE DELIVERY MANAGEMENT PROFESSIONALCustomer Service / Account Management / Support StrategiesDemonstrated ability to develop and manage internal and external support operations for a wide range of Information Technology, from desktop to datacenter, including networks and print services. Accomplished, results-oriented professional with broad and in-depth experience developing, launching, and deployment of creative Information Technology solutions. Proven experience in growing account revenue through consultative approaches and customer relations established from excellent customer support delivery. Strengths include analyzing trends, training, developing and motivating staff, and increasing customer satisfaction through service delivery excellence. Strong interpersonal skills and attention to detail with a record of outstanding employment in fast-paced, high-pressure work environments. Leadership abilities to identify and develop high performance and highly motivated teams. Excellent communication and diagnostic skills; consistently solve problems.CORE COMPETENCIES• Building and managing high performance teams• Technical Solution Implementation Management• Managing delivery to excellent customer satisfaction• Project Management• Development and management of cost effect support services• Management of local and remote resources• Improving margins through efficient delivery processes• Escalation Management• Call Center and Help Desk/Service Desk Management• Account Management
Listed skills include Itil, Data Center, Account Management, It Service Management, and 23 others.
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Pontiac, MI
Management of the transition process of clients that outsource their IT Infrastructure management to HP Enterprise Services. Assisted in the overall on-boarding process from signing of contract through UAT/CAT and steady-state operations by managing the transition and transformation processes for bringing the management of client’s IT Infrastructure into.
Xerox Connect was a divsion of Xerox, bought from XL Connect, focusing on IT solutions.
Network Focused Technical College 4 Week Graduate Level concentrated program
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Alan Cherry is listed as Retired.
Alan Cherry is based in Utica, Michigan, United States.
Alan Cherry has worked for Hewlett-Packard, Digital Equipment Corp / Compaq / Hewlett-Packard Corporation, Compsat Technology, Real Solutions, and Ikon Technology Services.
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Alan Cherry holds Hp Education Services - Exin, Itil Essentials from Itil It Service Management Foundation Certification.
Alan Cherry is listed with skills including Itil, Data Center, Account Management, It Service Management, Customer Satisfaction, Project Management, Team Leadership, and Process Improvement.
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