Alan Cramer Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

* Led a high-performing collections team at humm group, maximising customer retention and recovery rates for their products* Developed and implemented custom Excel dashboards and KPI scorecard to allow staff to both track and measure their key metrics resulting in improved overall performance* Coached and mentored team members, fostering a positive and results-oriented work environment* Established a centralised SharePoint site via Microsoft Teams for enhancing collaboration across the business and allowing for better content accessibility

Lockleys, South Australia, Australia

* Led a team specializing in discharge support within the Westpac Mortgage Security Variation department* Contributed to streamlining workflows and ensuring a smooth and efficient discharge process for mortgage accounts* Mentored team members, fostering a collaborative work environment

Adelaide, South Australia, Australia

* Led a high-performing team responsible for producing high-quality loan documentation for Business Banking customers, ensuring accuracy and efficiency in the loan approval process * Built strong relationships with stakeholders across departments and fostered a culture of both operational excellence and exceptional customer service, driving a seamless loan application experience for Business Banking clients

Adelaide, South Australia, Australia

* Led the development of two high-performing mortgage collections teams from the ground up* Reduced Long Dated Matters (aged collections accounts) by 30% through streamlined management processes and continuous improvement * Developed business acumen across lending, risk, and collections portfolios, ensuring adherence to compliance requirements* Implemented technological solutions to improve departmental processes and workflow management

Adelaide, South Australia, Australia

* Analysed all facets of liability, recovery potential, and claim value to ensure accurate claim determinations for complex liability claims* Proactively managed complex liability claims, requesting necessary information and meticulously documenting the assessment process, ensuring efficient resolutions* Demonstrated strong legal acumen through expert interpretation of relevant legislation, including the Return to Work Act 2014

Adelaide, South Australia, Australia

* Empowered customers to save money by facilitating Salary Packaging of motor vehicles through Novated Lease arrangements* Leveraged in-depth knowledge of Salary Packaging and its tax benefits to answer customer inquiries, explain leasing advantages, and clarify quotes* Procured vehicles for customers, securing fleet discounts and simplifying the motor vehicle acquisition process* Developed tools to facilitate a smooth transition for the business unit during acquisition, aligning processes with new parent company expectations* Acted as an IT Champion, resolving IT issues within the team and contributing to testing of new technologies and platforms for the group* Supported the Team Leader in onboarding and training new staff members

Adelaide, South Australia, Australia

* Maintained branch operations and supported staff across the Commonwealth Bank network as part of a mobile management pool* Identified development opportunities for teams and facilitated knowledge sharing between branches, fostering best practices

Adelaide, South Australia, Australia

* Led and coached a branch team to achieve excellence in customer service, fostering a positive and results-oriented work environment* Managed staff resources to effectively meet customer demand, ensuring efficient branch operations* Set daily goals for the team, aligning individual goals with overall branch performance, driving a culture of accountability and contribution

Alice Springs, Northern Territory, Australia

* Led and coached a branch team to achieve excellence in customer service, fostering a positive and results-oriented work environment* Managed staff resources to effectively meet customer demand, ensuring efficient branch operations* Set daily goals for the team, aligning individual goals with overall branch performance, driving a culture of accountability and contribution

Blayney, New South Wales, Australia

*Led and developed a high-performing branch team, fostering a culture of excellence in customer service and achieving an increase to revenue lifting the branch from. 79% of its target to 118% in 18 months.* Cultivated strong customer relationships through interaction, complaint resolution, and satisfaction reviews. *Managed loan applications, ensured compliance, and conducted reviews, demonstrating a commitment to high-quality service.

Dubbo, New South Wales, Australia

* Provided exceptional customer service, conducted financial health checks, and processed loan applications* Proactively identified customer needs, fostered relationships, and pursued sales opportunities* Maintained strong adherence to bank processes and assisted with security and audit tasks* Supported the team and ensured a positive branch experience for customers

Orange, New South Wales, Australia

* Generated new business through a comprehensive product suite, including personal loans, debt consolidation, mortgages, insurance, auto loans, and credit cards* Resolved customer enquiries and complaints promptly and professionally, fostering trust and positive customer relationships* Conducted loan interviews, assessed financial needs, and recommended suitable product solutions* Leveraged Fiserv ICBS and CRS platforms for efficient loan account management* Demonstrated strong data analysis skills by assessing customer eligibility and utilising information to provide life insurance advice

Townsville, Queensland, Australia

* Delivered exceptional customer service and processed transactions efficiently using internal software* Resolved customer inquiries and complaints promptly, fostering positive relationships* Identified customer needs and generated sales leads for financial products (FSRA Tier 2 certified)* Maintained a secure branch environment through adherence to security procedures

Townsville, Queensland, Australia

* Inventory Management and optimising product placement* Visual Merchandising throughout building engaging displays contributing to a positive customer experience* Supervised staff within the store, fostering a positive work environment and delegating tasks effectively

Dubbo, New South Wales, Australia

* Developed and executed promotional campaigns to generate listener engagement and brand awareness* Engaged audiences on-air, fostering a positive and interactive listening experience* Managed and coordinated promotional activities, ensuring smooth execution and achieving campaign goals

Provide Tier 2 General Advice In General Insurance (Fnsasic304), Ca

Part Diploma, Financial Services Fns50104

FNSASIC503XA - Provide advice in Life Insurance FNSICADV501A - Provide appropriate services, advice and products to clients FNSCOMP501.

Certificate Iii, Financial Service Fns30104

Certificate Iii, Information Technology

Education record