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CHIEF OPERATING OFFICER AND EXECUTIVE TECHNOLOGY LEADERDynamic C-suite executive with 25+ years of executive sales and delivery experience in B2B enterprise SaaS, cloud computing, technology services, and professional/managed services. Proven in planning, orchestrating and executing effective strategies resulting in highly scalable growth. Inspirational leader known for people-focused mentorship and coaching skills. Key competencies include:• Managing Full P&Ls: Responsible for P&Ls up to $250M; developed business strategy, grew revenue, and managed expenses.• Leveraging Broad Experience: Possess broad experience across corporate mid-market, large corporate, and Fortune 2000 companies, ranging from $15M to $50B in revenue, in B2B enterprise SaaS and cloud infrastructure.• Developing Strong Teams: Hired and developed top talent; teams consistently overachieved objectives. Led up to 1,000 people. • Driving Revenue Impact: Achieved dramatic revenue increases ranging from $5M to $50M within highly competitive industries, consistently achieving accelerated and double- and triple-digit revenue growth.• Designing Objective- and Metrics-Driven Teams: Known for implementing data-driven, objective-based goals, empowering teams and individuals to creatively solve problems and improve performance while maintaining accountability and transparency. • Executing Turnarounds: Recruited multiple times to lead major turnarounds.• Designing Productized Service Offerings: Designed packaged approaches to service offerings, driving tangible business outcomes for customers with predictable and repeatable results; educated sales organizations on selling productized offerings. • Leading Sales Organizations: Led 5 sales organizations ranging from 25 to 500 employees; developed strong sales leaders; personally closed deals; consistently exceeded targets. Tenacious hunter/closer with deep understanding of value selling.• Pursuing Operational Excellence: Created and implemented requisite policies and procedures to scale 24x7 global operations (technical support, escalation management, knowledge management, customer success and advocacy).• Implementing Technology to Drive Success: Digitally transformed organizations and systems with latest technologies and processes; leveraged cloud and SaaS solutions to produce outstanding results. • Achieving Merger & Acquisition Operational Excellence: Led due diligence and integration planning, unlocking growth potential of acquired entities by preserving their unique attributes while leveraging capabilities of new company.
Cendyn
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Chief Operations OfficerCendyn 2023 - PresentBoca Raton, Fl, UsCendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an integrated technology platform that aligns revenue, eCommerce, distribution, marketing and sales teams with centralized data, applications, and analytics, so they can capture more demand and accelerate growth. With offices located across the globe, in the United States, Germany, United Kingdom, Singapore, Bangkok, and India, Cendyn serves tens of thousands of customers across 143 countries.
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Strategic Member Of The Board Of AdvisorsRoosterly | Done-For-You Social Media 2022 - PresentChicago, Il, UsRoosterly works with over 2,000 C-level, Enterprise Salespeople, Consultants, Coaches and small business owners to position and grow their brand through social media. Generating influence, engagement, and career growth in the process.Clients include executives from: WalMart, McKinsey, Oracle and other multi-national brands. -
Strategic AdvisorSonatafy Technology | Nearshore Software Development 2022 - PresentScottsdale, Arizona, UsSonatafy Technology is an established and diversified company preferred by clients for best in class Nearshore software development. We specialize in building solutions for SaaS, healthcare, life-sciences, and financial industries as we understand software compliance, scalability, IP Security, and creating long-term relationships.Headquartered in the United States with offices throughout Latin America, Sonatafy Technology can build the team you need and offer “same time zone” support for software development, testing, support, and maintenance for critical-path web and mobile applications.With over 100 years of combined technical leadership, software development experience, and a proven track record of delivering high-quality talent, managed services, and consulting, we help our clients build high-performing teams that drive long-term value. Our rigorous customer and candidate engagement process assures successful results when helping augment current software and QA engineering teams to reach maximum performance. -
Strategic AdvisorRectify 2022 - PresentAustin, Texas, UsAutomating Privacy with Secure Redaction for Document DistributionRectify leverages privacy-enabled artificial intelligence™ to automate the removal of private information when data sharing occurs. We help organizations decrease the human involvement required to identify and remove consumer identities, trade secrets, IP and other private data in data sets that are being sent to third parties. -
Member Of The Board Of AdvisorsCloudrek 2022 - PresentOrlando, Florida, UsPowering industries and the talent that drives them with technology-driven recruiting solutions. -
Global Client Success Leader, Strategy And ProgramsRimini Street 2022 - 2023Las Vegas, Nv, UsGlobal third party Enterprise software support provider for IBM, Microsoft, Oracle, Salesforce and SAP products, with savings up to 90% on total cost of support. -
Chief Operating OfficerMitratech 2020 - 2022Bee Cave, Texas, UsMitratech is a proven global technology partner for corporate legal professionals who seek out and maximize opportunities to raise productivity, control expense, and mitigate risk by deepening organizational alignment, increasing visibility, and spurring collaboration across the enterprise. Serving 1,200 organizations of all sizes across the globe, we represent almost 40% of the Fortune 500 and over 500,000 users in over 160 countries. -
Senior Vice President, Global Customer SuccessApttus 2018 - 2020Responsible for all post “go-live” customer delivery, including application and technical managed services, customer technical support, engineering escalations and resolution, and knowledge management and training. Organization’s goal is to transform Apttus customers into advocates by ensuring Apttus solutions deliver tangible business value. • Re engineered support service offerings (2 major launches), driving increased value to customers; increased revenues by 30% from FY 19 to FY 20, and 15% from FY 20 to FY 21; maintained operating margins at 90% (17% expense reduction).• Developed new application management service offerings aligned with customer business outcomes, targeted to drive revenue increases of 20%+ per year (first launch September 2018; re-launched February 2020).• Increased application management services bookings by 25% per year.• Key executive sponsor for global customers: Abbott, Softbank, Mazda, Flextronics, and Schlumberger.• Implemented improved global support process initiatives, driving TTR (total time to resolution) reduction by 20% per year, leveraging key offshore teams in Bangalore and Ahmedabad.• Achieved President’s Club recognition in 2019.
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Vice President, Enterprise Solutions - Infrastructure Outsourcing And Transformation ProgramSungard Availability Services 2012 - 2017Wayne, Pa, UsReported to EVP, Global Solutions. Player-coach sales role; led solution-selling business development team, selling strategic managed and outsourcing services across all verticals. Managed staffing, training, forecasting, solutions development, and entire sales cycle. Built service mappings, solutions development, and sales support. Maintained trusted advisor role post-sale, ensuring customer success.• Managed 20 direct reports and 30–50 indirects, achieving 2013 team quota of $500K MRR.• Exceeded 2014 team quota by 400%; attained $3.2M MRR vs. target of $677K MRR.• Exceeded 2015 team quota by 200%; attained $5.7M MRR plus $5.3M of 1-time fees vs. target of $2M MRR.• Exceeded 2016 team quota by 130%; attained $5.3M MRR plus $10M of 1-time fees vs. target of $4M MRR.• Closed largest deal in company history ($20M 3-year infrastructure-as-a-service outsourcing for gategroup).• Typical deal sizes ranged from $250K monthly to $500K monthly ($3.6M–$20M total contract value).• Generated $300M of total contract value net new revenue from 2013 through 2016. -
Partner, Sungard Availability Services ConsultingSungard Availability Services 2011 - 2012Wayne, Pa, UsReported to Managing Partner, Consulting. Recruited by CEO and board member to transform underperforming consulting services business unit selling business continuity and systems/technology integration services to healthcare and ITO verticals.• Attained $7M annual consulting sales (2012–2013). Clients included Global 2000 across healthcare sector.• Recruited new leadership for key sector positions in lead generation and manufacturing sectors.• Developed “trusted advisor” status for consulting team across sales organization.
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Senior Vice President, Polycom Global ServicesPolycom 2010 - 2011San Jose, California, UsReported to CEO. General management role, responsible for driving new and existing business for key account, selling warranty support and professional services, and managing all delivery services to key accounts’ top-level executives.• Increased division revenue from $240M to $350M (from 17% of total company revenue to 25%).• Led release of 5 new product offerings and strategic company acquisition.• Fulfilled all obligations in 6 months; upon departure, received 100% of salary, plus bonus and severance package. -
Managing DirectorObjective Cloud Consulting Jan 2010 - Sep 2010Like an actual cloud, cloud computing today appears distant and different from every perspective, but its benefits should be clear to even the most casual observer. By making better use of existing hardware, software, and technical talent, moving to the cloud can make a compelling a business case. Once the case is made, the next step is to follow a roadmap. A good roadmap takes into consideration the business structure, strategy, priorities and funding constraints to create a high level implementation plan structured as a sequence of projects. Roadmaps provide a clear vision as to how the business can take advantage of the investment and prepare for change. This ensures the optimal return and guarantees the technological opportunity will support the business. Objective Cloud helps companies develop business cases and roadmaps to build a comprehensive strategy
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Business Development DirectorKeystone Equities Group Jan 1998 - Sep 2010Strategic business development and M&A
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Svp And Managing Director, Enterprise ApplicationsAcs, A Xerox Company 2008 - 2010Reported to President, ITO Division. Responsible for global sales, revenue, expense, and profit. Managed applications BUs, selling custom applications development and maintenance (ADM) and packaged application software to commercial/government clients. • P&L responsibility for $250M-revenue budget; managed 8 direct reports and 1,000 indirect reports.• Reorganized applications hosting business, redesigned all account management and delivery functions, and rebuilt entire management team, transforming money-losing units into profitable businesses.• Simultaneously grew margins from deficit to 15% margin goal and raised CSAT from 4 (of 10) to 8.5.• Drove 70% of workforce offshore, reducing applications hosting prices by 30% while maintaining product margins.• Generated 101% revenue growth in installed base accounts, achieved 90% retention rate of hosting customers, and renewed 16 of top 17 customers. Maintained revenue stability during economic downturn of 2008.• Marquee clients included Newell Rubbermaid, Fender Music, Beam Spirits, Disney, Nike, MillerCoors, and Novell.• Achieved President’s Club recognition for 2008–2009.
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DirectorInternational Business Machines 2005 - 2008Armonk, New York, Ny, UsReported to General Manager, Applications on Demand Division. Managed Global Service Center (350 FTEs), providing applications management support services to end-user customers. $100M budget. Improved CSAT from 3 to 3.5 on 4.0 scale -
Senior Vice PresidentCorio 2004 - 2005NlCorio was purchased by IBM in March, 2005.Responsible for managing the Professional Services Line of Business for Oracle, Peoplesoft, SAP and Siebel. Primary mission is to focus on margin growth and product development. Developed integration strategy with the executive sales team to ensure that the professional services’ offerings are introduced into every opportunity. Recruited new practice leaders to grow the business. -
Chief Operating OfficerPlanalytics 2003 - 2004Virtual, UsRecruited by the Board of Directors to redirect and reorganize the company’s sales/marketing strategy, product development, and financial operations for the leading provider of Business Weather Intelligence. Selected Achievements:* Increased sales and maximized current account penetration, achieving higher customer retention ratings of over 85% and increasing overall firm revenue by designing market segmentation strategy. -
Managing DirectorAnswerthink 1999 - 2003Miami, Florida, UsRecruited by executive founders; spearheaded consulting practices that delivered $100 million in annual revenues via multimillion-dollar contracts for the implementation of packaged solutions (Oracle, PeopleSoft, Lawson, SAP, and Siebel). Led organization of 500 consultants with full accountability for strategic direction, business growth, P&L, and operations for a leading provider of technology-enabled business-transformation solutions with $300 million revenues and global 2,000 clients. Selected Achievements:* Increased service-line revenues 30% in first full year of new strategy. Delivered service line EBITDA of 35%, year after year, comprising 50%–60% of total firm’s revenue.* Drove continued revenue growth by developing a strategic vendor alliance approach that gave practice leaders a well-defined and focused go-to-market strategy unique to each vendor.* Executed and managed the integration of 2 acquisitions that added $20 million annually to the revenue stream, a 75-consultant SAP implementation team and an SAP mid-market software reseller. -
Vice PresidentOracle 1994 - 1999Austin, Texas, UsSpearheaded roll-out and growth of financial-services consulting practice; grew to $35 million revenue with 100+ consultants serving clients across North America for a global technology leader in database management software, development tools, and enterprise application software. Played a pivotal role in strategic growth, acquisition assessment, and new product development; participated on numerous Oracle consulting leadership teams focused on consultant reward and compensation, training, sales strategies, and partnerships. Selected Achievements:* Achieved continuous revenue growth of 40%-45% annually. * Provided executive oversight to key projects, including $20 million Merrill Lynch deployment.* Doubled the size of the organization through the strategic acquisition of a financial-services firm; added 50 consultants to staff and expanded reach and capability of the organization.* Rescued a $10 million project, a systems-wide deployment for one of the top 3 banks in Australia that had languished for 9 months; led teams, restored client relationships, and successfully completed the project in a 4-month assignment.* Recruited to develop and manage consulting practice in financial-services market in Mid-Atlantic/southeast region—built practice from the ground up, to $5 million revenue in less than 2 years. -
ManagerCoopers And Lybrand 1988 - 1992
Alan Rudolph Skills
Alan Rudolph Education Details
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Drexel UniversityInformation Systems -
Franklin & Marshall CollegeAccounting
Frequently Asked Questions about Alan Rudolph
What company does Alan Rudolph work for?
Alan Rudolph works for Cendyn
What is Alan Rudolph's role at the current company?
Alan Rudolph's current role is Executive and Strategic Leadership | B2B Enterprise SAAS | Building Exceptional Teams | CEO | COO | Chief Customer Officer | Private Equity | Private/Public.
What is Alan Rudolph's email address?
Alan Rudolph's email address is al****@****ech.com
What is Alan Rudolph's direct phone number?
Alan Rudolph's direct phone number is +130390*****
What schools did Alan Rudolph attend?
Alan Rudolph attended Drexel University, Franklin & Marshall College.
What skills is Alan Rudolph known for?
Alan Rudolph has skills like Leadership, It Strategy, Solution Selling, Team Building, Information Technology, Consulting, Strategic Partnerships, Executive Management, Mergers, Data Center, It Outsourcing, Account Management.
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