Alan Benedict Email & Phone Number

Greater St. Louis Area

Worked installing, testing and verifying Cisco phone system installation on Defense Logistic Agency bases. Verified profiles, data entries on installed phones, ensure POE was enabled, connecting to network, report generated each day covering work accomplished.

Taunton, MA

• Worked on US Army WINT INC 2 and 3 programs as a contractor
• Tested quality of service WINT devices for throughput and effectiveness of software fixes
• Used IXIA applications and hardware to perform load and quality testing WINT network components
• Tested servers used in critical military applications which resulted in decreasing boot up time from 12+ to under 8 minutes
• Configured Cisco Call Manager with Jabber end points to complete successful testing of communications for the US Army WINT program
• Setup ACLs, Access Lists, as well as QOS, DSCP and ToS configurations to set priorities on traffic flows

Manchester, NH

Contract JobWorked trouble tickets in RemedyTested T1's using REACTReviewed Metasolv M6 DLR/CLR to determine test pointsMade changes to M6 Designs via the Assign ActionsTest DSL circuits and verify parameters in SiebelTest the DSLAM for DSL circuits to verify Synch and RouteDispatch tickets out via Remedy to Field OperationsAnswered incoming calls to.

Provided support to external and internal customers that include sales, marketing and end users. Supported products include but not limited to switches, routers and terminal servers. Supported protocols and technologies includes ERP, OAM, Ethernet up to 10 Gig, single and multimode fiber, SFPs, XFPs, analogue lines, modems and serial connections..

Support of Department of Defense, SUBMEPP division related to the maintenance of Nuclear Submarines which involved getting a Secret clearance. Job functions included producing new procedures, revise existing procedures and specifications, research various secret, confidential and other classified documents to produce these processes. Dealing with various.

Marlborough, MA

• Delivered training classes for data, SIP, VOIP and UC, Telephony applications and equipment
• Provide feedback on courses to enhance and improve content and flow
• Developed SIP Firewall course with lesson plans, student guides and exercises
• Successfully deliver courses at remote locations, such as Toronto, Costa Rica and Australia.
• Created and modified courses using MS Power Point, Excel and Word
• Dealt with customer networks ranging in size from small business to enterprise wide with thousands of nodes world wide

• Primary responsibility to provide Tier 3 and Tier 4 support to customers, resellers and field engineers in support of networks ranging from small business to enterprise with switches, routers and wireless devices..
• Worked with various Cisco switches and routers for configurations to support 3Com equipment and applications which included QOS, VLANs and HRSP.
• Developed and conducted Technical seminars for technicians from 2 to 6 hours depending upon topic.
• Various packet capture applications which include Sniffer and Wireshark.

Rochester, NH

• Managed a team of 12 to 15 people in support of ATM, switching, routing, LAN, WAN and bridging
• Coordinated with product support for escalated issues with direct contact or through escalation database
• Assist Network Support Technician (Technician B/C) when needed to help resolve customer issues as required by call volume, sensitive nature or complexity of issues
• Conducted training classes for technical support technicians on topics which included TCP/IP, IPX (Novel) and Apple-talk with routing protocols such as RIP and OSPF.
• Participated in applicant interview process and discussions
• Prepared work schedules for vacations, workload, etc.. and personnel reviews for members of team

Rochester, NH

• Supported Protocols and technologies including modems, network interface cards, analogue, TCP/IP, T1, PRI, BRI, SNMP, HTTP, and fiber and copper Ethernet up to 1 Gigabit.
• Provide timely solutions including redesign network portions to improve performance and resolve issues.
• Successfully assisted customers with configurations and troubleshooting network issues involving WAN and LAN network Protocols which included Cisco IOS, NICs, ATM and Ethernet
• Used diagnostic tools such as LAN analyzers and packet captures applications
• Identify advance configuration issues and offer solutions or workarounds to the customer
• Provided after hours support as needed to assist customers and field engineers