Alan Benedict Email & Phone Number

Alan Benedict is a Director - Service Engineering at Sony Electronics. He possess expertise in lcd, engineering, digital tv, manufacturing, testing and 31 more skills.

Listed skills include Lcd, Engineering, Digital Tv, Manufacturing, and 32 others.

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  Director - Service Engineering

  Sony Electronics

  Apr 2007 - Present - Greater San Diego Area

  Responsible for setting the strategy, performance objectives, cost/budget performance and direction of Sony Electronics consumer products service engineering departments. Departments in my group include:- Sustaining Engineering provides post sales support to both customers and servicers and provides solutions to issues found in the market- Quality Assurance monitors the performance of Sony's products in the market, provides feedback to engineering and manufacturing and provides voice of customer insight to product planning- Product Compliance monitors regulatory requirements for consumer electronics and provides guidance and direction to engineering design groups to insure Sony's products meet all requirements- Technical Publications produces service manuals and provides BOM's and technical service bulletins to Sony's service network- Technical Training produces training courses and literature that is available for on-line training of Sony's service network- Technical Phone support provides both on-line resources and phone support to assist service providers with issues in servicing Sony products- Configuration Operations customizes Sony professional products to customer specifications

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  California Polytechnic State University-San Luis Obispo

  Engineering