Alan Gibson Email & Phone Number

State College, PA, US

Pennsylvania, United States

• Enabling Change - Support the assessment of technology design options based on the organizational strategy and change vision, as well as mapping competency gaps between current and future technology/or function, and.
• Business Process Enhancement - Conduct interviews and analyze documents and data in the early phase of the project to help develop a clear understanding of the "as is" structure, processes, roles, and responsibilities
• Data Governance Enhancement – Conduct on going analysis the data management and governance structures for DDAR and build a collaborative data governance strategy for DDAR in alignment with university data governance.
• Organizational Strategy - Conduct organizational analyses and assessments to identify current organization structure issues and concerns, including overlap functions, duplication of work and organizational.

State College, Pennsylvania Area

Working to generate transformative financial support for The Pennsylvania State University’s land-grant mission of teaching, research and service by developing long-term relationships with foundations and other philanthropic organizations

State College, Pennsylvania Area

Greater New York City Area

• Drive management of a Global Strategic Account Management and Business Development division consisting of a small team of professionals
• Provide strategic counsel and leadership to key, high-profile Global Fortune 100 partner/clients for new business development and manage day-to-day activities of global account teams including: infrastructure.
• Serve as executive sponsor for key accounts as a point of escalation, strategic advisory, new process/product development and optimization while providing key technology recommendations to improve customer efficiencies
• Ensure profitability for Account P&L and Division P&L
• Engage in commercial development/new business development, and contract re-negotiations
• Participate in and contribute to ongoing contract and supplier management reviews

Greater New York City Area

• Drive management of a Global Customer Relationship Management and Service Delivery division consisting of 35+ professionals across USA, Europe, APAC
• Provide strategic counsel and leadership to key, high-profile Global Fortune 100 partner/clients for new business development and manage day-to-day activities of global account teams including: infrastructure.
• Serve as executive sponsor for key accounts as a point of escalation, strategic advisory, new process/product development and optimization while providing key technology recommendations to improve customer efficiency
• Ensure profitability for Account P&L and Division P&L
• Serve as the single-point-of-contact between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery
• Engage in commercial development/new business development, and contract re-negotiations

Greater New York City Area

• Managed Global Service Delivery Management & Project Management Divisions consisting of 15 professionals
• Designed and deployed the global resource and delivery framework for service delivery; drove alignment of regional resources and channel engagements for optimized resource delivery
• Led the development of strategic and operational plans to drive client short- and long-term objectives and targets
• Participated in internal and customer-facing meetings, executive board meetings, demonstrations, and presentations in conjunction with partner resources to drive strategic optimization programs and new business.
• Designed governance/escalation structures, while ensuring effective performance management and reporting
• Managed delivery of strategic global client business plans, providing direct program/account oversight and management

Greater New York City Area

• Supported the 24-7 operation of IT services for key clients
• Ensured quality standards of technical and business service delivery by leading high frequency reviews
• Provided direct account oversight and management, by advocating client service requirements and “outside in” perspective
• Drove expert understanding of service delivery, services and solutions to client account portfolio, and identified potential increases for current clients
• Drove daily client and partner meetings with key stakeholders to present Executive and operational performance dashboards, and monthly service and commercial review with client management teams
• Maintained and managed clients, potential risk, facilitating risk identification and mitigation strategies and reported to client risk board

Edison, New Jersey

• Assisted in project evaluation and estimation activities, including reviewing plans with key stakeholders
• Worked with Program Managers and Resource Managers to develop critical project staffing, building and managing project teams, defined roles and responsibilities of team members, monitored resource allocations and budgets
• Assisted in evaluating priorities and advised on options: benefits versus risks, and costs of proposed solutions
• Provisioned high bandwidth circuits and ordered circuits for Core and International Applications
• Created ASR’s for new clients circuits, coordinated the installation and testing of circuit with the carrier
• Coordinated the installation and configuration of equipment

Nutley, New Jersey

• Responsible for managing circuit order intake from a strategic partner for delivery to end clients for partner client service enablement
• Drove project management from order receipt through circuit installation
• Interfaced with partner and customer representatives and vendor technicians
• Customer Relationship Management

Master'S Degree, Enterprise Architecture & Business Transformation

Bachelor Of Science, Management Of Information Systems

Engineering Physics

Activities and Societies: Pi Kappa Alpha Fraternity