Alan Hardin Email & Phone Number

Technical expert for all things Texas' Work Comp. In addition, I oversee our TPA handling claims in those jurisdictions where UFG does not directly handle the claims. Point of contact for medical management vendor services including case management, utilization review, bill review and and ancillary services. Oversee company EDI for all jurisdictions.

Webster, Texas

Implemented and manages the overall workers' compensation claim product for Texas. Established certified Healthcare Network, legal/board representation and the coordinated vendor product management for medical case management, utilization review and EDI filings. Supervision of all claim staff to ensure best in class service and claim handling.

Pearland, Tx

Specializing in the management of custom nonsubscription and employee benefit plans for Texas businesses. Managing the occupational injury program on behalf of national insurance carriers in multiple states.

Houston, Tx

• Direct oversight of 8 claim professionals and nurses handling over 1400 open Workers Compensation claims files• Mentored other Unit Managers and their staff of 20 adjusters and 15 nurses• Reserving authority to $500,000 and payment authority to $250,000• Analyzed statistical data for file quality, key metrics and other performance measures.• Supervised all high exposure losses including claims involving litigation, catastrophic injuries and Supplemental Income Benefits.• Comprehensive knowledge of the handling and rebuttals of Texas Department of Insurance audits• Developed and implemented workflow procedures for entire department• Developed and implemented new hire “onboarding/training plan”• Completed monthly file reviews and calibrations reviews to ensure Best Practices are met. • Leveraged data, management information and technology to identify and make the most of opportunities to support business strategies and improve results. • Developed and presented multiple “employer schools” for our insureds and brokers

Houston, Texas Area

• Direct oversight of 8 claim professionals handling both personal lines and business insurance first party property claims. • Redirected a low performing line of business into a high performing line in 6 months.• Led a group of 30 adjusters in the Claim Resolution Center handling catastrophic losses for 4 weeks

Houston, Tx

• Direct oversight of workers’ compensation claims in 7 state region (Texas, Oklahoma, Arkansas, New Mexico, Arizona, Colorado, and Utah)• Audited TPA’s to ensure compliance with Travelers policies and procedures• Reported directly to the Regional Vice President and Workers’ Compensation Product Vice President• Planned and led quarterly Texas Workers’ Compensation Summits with local staff and home office participants• Provided company input on proposed Texas legislative changes and implemented company response to House Bill 7 by developing and implementing training for our customers and staff related to the establishment of Certified Healthcare Networks.

Houston, Texas Area

• Managed an inventory of 150-200 high exposure workers compensation claims involving litigation, bad faith allegations, Supplemental Income Benefits, catastrophic injuries and actuarial reserves. • Team Leader for Investigational Claim Unit

B.B.A, Business Administration And Management, General

Undergraduate Studies

Education record