Alania Cater, Mba Email & Phone Number

Austin, TX, US

Austin, Texas, US

Austin, Texas, US

Lead the product and design team at Camp Gladiator, the platform of choice for entrepreneurial trainers and coaches.

• Highlights include:
• Leading the development of both our customer digital experience and our inventory management and back-end systems as we scale our business. Subscriber growth exceeded 160% Holiday 2020, 25% Holiday 2021, and 72%.
• Improving margins by 5% after performing a pricing/cost analysis that led to a price increase with no measurable increase in churn.
• Leading customer support and achieving a best-in-class 63 Net Promoter Score
• Learning new skills by overseeing all content creation, inclusive of blogs, social media, email, and video, as well as affiliate marketing.

Charleston, South Carolina, US

• Blackbaud acquired AcademicWorks in April 2017.During my tenure at Blackbaud, I led product strategy for the Higher Education, K12, and Faith verticals at Blackbaud, working across multiple products that serve these.
• Launching two new standalone products in the Higher Education market and expanding existing products into new geographies, while creating frameworks for early adopter programs.
• Implementing benchmarking metrics and a recurring, proactive intervention process to assist the client success team in identifying underutilization or product dissatisfaction before a client churned.
• Delivering integrations with Blackbaud’s flagship Raiser’s Edge NXT and Financial Edge NXT products within 6 months of acquisition of AcademicWorks.
• Implementing an accessibility audit and roadmap to meet WCAG Level AA compliance.Responsibilities included:
• Leading a Product team (inclusive of product managers and a designer) across multiple verticals

Austin, TX, US

• AcademicWorks was acquired by Blackbaud in April, 2017.I led the AcademicWorks Product Management team, where I was responsible for both the current product roadmap and identifying new market opportunities for revenue.
• Leading launch activities for product releases, including product acceptance, transforming product marketing messaging from feature-based to value-based, and conducting training for internal and external stakeholders.
• Launching the product in Canada. Launch responsibilities include market research and validation through prospect meetings, competitive analysis, pricing studies and recommendations, product features to ensure product.
• Developing and presenting a long-term strategic vision for AcademicWorks and the Higher Education solutions within Blackbaud.
• Facilitating process improvements to institute requirements documentation and communication with engineering to ensure smooth build and delivery of products to specification. These changes have reduced the number of.
• Leading the team in building out an internal product documentation site to reduce internal questions and disruptions to the product team.

New York, NY, US

• Pluck was acquired by Sprinklr in late February 2015. At Sprinklr I led product strategy and execution for the Sprinklr Social Commerce products and product team, as well as ongoing development of the Pluck product and.
• Delivered Limited Availability releases of two new products that added 5% in overall new revenue
• Conducted competition and market research, including MRDs
• Created and maintained the product roadmap for two different verticals with detailed deliverables
• Worked with internal and external stakeholders to define features and user requirements, including Fortune 50 clients
• Partnered with Product Marketing to create Messaging for both internal and external use

Santa Monica, CA, US

• Own the roadmap and all product decisions for the Pluck product, and work with the development and QA teams to ensure timely delivery using agile development.
• Manage Marketing team of lead generation/outbound marketing and creative, ensuring that Brand Marketing aligns with Product. Provide Product Marketing content and direction for an in-house overhaul of the Pluck website.

Santa Monica, CA, US

• Work cross-functionally with Pluck’s engineering, QA, sales, and marketing teams to deliver the Pluck SaaS product comprising 14 social community applications. Collaborate with the engineering and QA teams to manage.
• Solicit product, user, and market feedback through roundtable discussions, one-on-one conversations, and survey creation with our internal and external customers. This feedback is then incorporated into product roadmap.
• Create new applications and features for the Pluck Product Suite. Develop user personas and detailed specifications used by the engineering team to build the product and the QA team for testing. Researched.
• Define the product content for both Pluck.com and Pluck documentation site. Analyze the competitive landscape of other social commerce platforms, review market trends and present insights to senior management and the.
• Consult with other company divisions to determine strategic direction, including providing pricing analysis, market strategy, and cross-product development vision.
• Member of winning team for the 1st Biannual Demand Media Austin Office Hackathon.

• Responsible for managing team of 12 Assistant and Senior Project Managers accountable for implementing WiFi solution in hospitality venues for high-profile customer, accounting for over $15M in revenue to AWS and over.
• Determined customer requirements to build project plan used to lead cross-functional team through project life, from pre-sales to post-install.
• Creation of new processes and associated fees projected to account for an additional $1.2M in revenue in the next year to offset operating expenses.
• Implemented quantitative goals with team. Team has met all set goals month over month, consistently posting the highest first time install success rate in the company. Additionally, key metric goals set by the customer.

• Analyzed 2010 Project Data to compile metrics against which both the provisioning and project management team could be quantitatively measured against for the first time. Data was also used to create Quality scorecards.
• Evaluated Network Operations Center (NOC) performance to determine that staffing was 25% under call demand, resulting in a more accurate staffing forecast for the next 6 months to help decrease hold time and utilize.

Dallas, TX, US

• Managed team of ten mobility customer care reps, with direct responsibility for their development and ability to meet key statistics, posting the number one team in the region for the month of September.
• Acted as liaison for the Employee Engagement Committee and the Events Committee to increase total representative engagement in their jobs and the company. Key contributions include program to identify star performers.

Dallas, TX, US

• Managed research and recommendations to create new Hispanic and International programming and package pricing to drive increased revenues and market share in key growth markets. Recommendations were based on both.
• Performed competitive analysis to determine the strategic product areas in which U-verse is underperforming and recommended programming and pricing/offer changes to increase the attractiveness of the product offering.
• Created “Messaging Guide” to be used throughout the organization that included all approved messaging for the U-verse TV product to ensure a unified, single voice for the product.

• Acted as client representative offshore during pipeline installation by managing pipelay contractor, liaison with onshore project management team and twelve inspectors offshore, and compiling and reviewing all reports.
• Submitted and evaluated requests for quotations from multiple vendors, submitted purchase orders for issuance by customer, and expedited orders to meet project timetable. Orders purchased exceeded $80,000,000 from over.

Stroudsburg, Pennsylvania, US

• Coordinated building renovations with multiple vendors, L'Oreal employees, and building management to ensure that all construction projects were correctly and efficiently handled. Three full floor build-outs and.
• Created and maintained messenger center shipping information used to analyze and improve the performance of the previously underperforming messenger center. One position in the messenger center was eliminated as a.

Mba, International Business

Bfa, Modern Dance Performance