Alan Fitzgerald Email & Phone Number

Extracted data from internal data warehouse system to SSRSTracked trouble ticket request for request made by end usersCreated ad-hoc reportsModified SP's and formulated basic coding and scripting to be utilized for reports within the organizationDesigned and developed stored procedures, queries and views necessary to support SSRS reportsScheduled jobs to execute SSIS packages which were developed to update database objects daily and maintained nightly loads of data by creating the corresponding tasks.Created SSIS packages to export and import data from CSV files, Text files and Excel spreadsheet. Involved in installation, configuration and developing of SSIS packages

Tralee

Managing SharePoint SystemMaintaining our Asterisk phone system across 5 different locationRolling out windows 10 to all User laptops/Desktops with SCCMCreating SCCM software PackagesManaging WSUS for Laptops/ServersManaging our Server/Applications monitoring system, Site24x7Responsible for daily platform health by reviewing alerts & actively monitoringCreating PowerShell and Bash Scripts for Site24x7 monitorsDetermined severity of problems; troubleshoots, resolves or refers to appropriate technical staff as appropriate to determine root cause analysis and correctionProvided tier 2 - 3 production support; rotating 24/7 on-call supportProvide training to the Service Desk and technical users of new applications and processes.Worked as part of a specially formed team to migrate from VM-Ware to AWS. This was successfully completed in 09.2018

Tralee

Manning the IT help desk and providing instant solutions to IT issuesRunning diagnostic checks and servicing essential IT hardwareExplaining complex IT issues to non-technical employeesIdentifying and solving IT problems and logging them into the relevant databases

Tralee

Working as part of a proactive technical services team responsible for delivering a high quality, customer-focused professional service. Providing the highest level of technical support and customer service to internal and external customers and clients. Duties * Acting as the first point of contact for all IT and technical queries. * Ensuring all internal systems, infrastructures, servers and networks are running to an efficient level. * Creating scripts used in automated testing.* Responsible for the testing (manual & automated) of software, system reviews, and process management. * Responsible for the analysis, diagnosis and resolution of internal and external support via phone, e-mail & face to face. Including software/hardware, web based workflow solutions and internal systems * Adding/maintaining all new and existing system users. * Responsible for the logging and progressing all customer support and development requests * Recommend and implement technological improvements and efficiencies.

Donseed

Bachelor'S Degree, Science Of Computing In Information Technology Support

Higher Certificate, Science Of Computing In Information Technology Support

Education record