Alan Gold Email and Phone Number
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An accomplished, client service leader with 25+ years in the software technology space achieving industry leading results. Skilled in managing and motivating large teams of business analysts to exceed client expectations related to service excellence. Proven track record in leading development of distinguished and sustainable operating metrics, process automation and leveraging technology for innovative practices. Adept in client-relationship management, technical business analysis and new business development.
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Vice President - Solutions SupportHexagon Asset Lifecycle IntelligenceNew York, Ny, Us
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Vice President - Solutions SupportHexagon Asset Lifecycle Intelligence Oct 2024 - Present -
Vice President - Solutions Support And TrainingHexagon Asset Lifecycle Intelligence Oct 2016 - Oct 2024Greater New York City Area
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Vice President - Client SupportEcosys Apr 2013 - Oct 2016Greater New York City Area
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Vp - Product SupportThe Trizetto Group Jan 2001 - Oct 2012Union, NjLed and developed a team of 100+ high-performance SME professionals tasked with providing world class application and technical support to over 300 Health Care Payer clients including, Aetna, CIGNA and United Healthcare.• Created multi-year business plans designed around profitability, revenue growth and service excellence leading to several consecutive years of sustained revenue and expense control• Achieved best of class client satisfaction response levels by developing and/or selecting software tools for support incident tracking and reporting and sharing the associated productivity metrics in a fully transparent mode.• Succeeded in attaining open, collaborative and mutually rewarding client relationships by clearly defining process and policy for Service Level Agreements related to managing daily business interactions. These SLA’s provided a smooth template for contractual inclusion facilitating new sales opportunities as evidenced by company’s continuous revenue growth. • Maintained long term staffing stability by designing and managing multi-million dollar financial budgets inclusive of profit and loss (P&L) accountability.• Attained best of class client survey scores (from The Hay Group™) by leading and driving remediation activities for identified service gaps via action plans that included tangible milestones and delivery dates• Grew long term client and recurring revenue base by actively participating in sales support activities including RFP quick-response, on-site presentations and contract creation and revision -
Senior Director - Client Support And TrainingErisco Inc. 1995 - 2000New York City, NyCreated and led client support and training for healthcare related software products for payers and self-administered corporations• Introduced continuous revenue streams through sophisticated and comprehensive training products, both intimate and on-line• Designed and maintained procedural documentation for implementation and maintenance of Erisco's software products• Directed quality assurance review sessions to identify and remediate software code deficiencies leading to improved quality based on industry-defined metrics• Designed and presented product-based seminars for multi-client audiences to achieve stated revenue goals
Alan Gold Skills
Alan Gold Education Details
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State University Of New York At OneontaBusiness-Economics
Frequently Asked Questions about Alan Gold
What company does Alan Gold work for?
Alan Gold works for Hexagon Asset Lifecycle Intelligence
What is Alan Gold's role at the current company?
Alan Gold's current role is Vice President - Solutions Support.
What is Alan Gold's email address?
Alan Gold's email address is al****@****tto.com
What is Alan Gold's direct phone number?
Alan Gold's direct phone number is +172021*****
What schools did Alan Gold attend?
Alan Gold attended State University Of New York At Oneonta.
What skills is Alan Gold known for?
Alan Gold has skills like Crm, Sdlc, Vendor Management, Business Analysis, Leadership, Healthcare Information Technology, Management, Enterprise Software, Requirements Analysis, Integration, Hipaa, Business Process Improvement.
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