Kyle Bishop Email & Phone Number

• Designing, developing, and executing strategies that align with the growth of sustainable solutions that advance Enterprise Technology (ET) operational performance.

• Led successful organizational transformations within Core Technology & Operations (CT&O) and Enterprise Technology (ET) by implementing organizational change management (OCM) strategies and providing analysis and.
• Developed and implemented comprehensive change management strategies aligned with the organization’s goals and objectives through impact assessments to understand the scope and scale of change and its implications on.
• Developed and implemented comprehensive change management strategies aligned with the organization’s goals and objectives through impact assessments to understand the scope and scale of change and its implications on.
• Built strong relationships with key stakeholders including executives, managers, and teammates to foster support for change initiatives by creating and executing communication plans that effectively convey the.

• Championed organizational change within the heritage BB&T environment to establish a new combined service desk, the Truist Service Desk (TSD). Focused on teammate experience and readiness of the 65,000 teammates within.
• Developed technical support for emerging technologies in partnership with Core Technology and Operations project teams and LOB managers. Provided new teammate engagement support channels such as phone callback.
• Led… Show more
• Led, coached, interviewed, hired, and trained a multi-level 50+ member team of Information Technology Specialists, Information Technology Analysts, and Business Analysts. Show less

• Dedicated support for department Remote, Citrix, and VDI ServiceNow Queues. Provided support for Cisco AnyConnect, VPN connections, script diagnostic tools, branch and corporate network analysis through Net QOS.

• Provided first and second-level technical support to an enterprise base of 35,000 heritage BB&T users and 134,000 hosts. Troubleshot workstations, servers, proprietary software, mobile phones, and banking hardware.

• Trained and coached all incoming employees in-store procedures, best practices, operational proficiency, and customer relations.

• Worked alongside the sales team and led the store in comparable same-store sales metrics for each fiscal year.

Masters, Management Information Systems, General, 4.0

Concentration in Management of Information Security

Bachelor Of Science (Bs), Computer Science

Activities and Societies: Academy of Science

Associate In Applied Science, Computer Information Technology

Activities and Societies: Rotary Club Vice President