• Designing, developing, and executing strategies that align with the growth of sustainable solutions that advance Enterprise Technology (ET) operational performance.

• Led successful organizational transformations within Core Technology & Operations (CT&O) and Enterprise Technology (ET) by implementing organizational change management (OCM) strategies and providing analysis and insights into potential teammate impacts.• Developed and implemented comprehensive change management strategies aligned with the organization’s goals and objectives through impact assessments to understand the scope and scale of change and its implications on business… Show more • Led successful organizational transformations within Core Technology & Operations (CT&O) and Enterprise Technology (ET) by implementing organizational change management (OCM) strategies and providing analysis and insights into potential teammate impacts.• Developed and implemented comprehensive change management strategies aligned with the organization’s goals and objectives through impact assessments to understand the scope and scale of change and its implications on business functions.• Built strong relationships with key stakeholders including executives, managers, and teammates to foster support for change initiatives by creating and executing communication plans that effectively convey the benefits, processes, and expectations of the change initiatives. Show less

• Championed organizational change within the heritage BB&T environment to establish a new combined service desk, the Truist Service Desk (TSD). Focused on teammate experience and readiness of the 65,000 teammates within Truist.• Developed technical support for emerging technologies in partnership with Core Technology and Operations project teams and LOB managers. Provided new teammate engagement support channels such as phone callback, chatbot, email, and AI support. • Led… Show more • Championed organizational change within the heritage BB&T environment to establish a new combined service desk, the Truist Service Desk (TSD). Focused on teammate experience and readiness of the 65,000 teammates within Truist.• Developed technical support for emerging technologies in partnership with Core Technology and Operations project teams and LOB managers. Provided new teammate engagement support channels such as phone callback, chatbot, email, and AI support. • Led, coached, interviewed, hired, and trained a multi-level 50+ member team of Information Technology Specialists, Information Technology Analysts, and Business Analysts. Show less

• Dedicated support for department Remote, Citrix, and VDI ServiceNow Queues. Provided support for Cisco AnyConnect, VPN connections, script diagnostic tools, branch and corporate network analysis through Net QOS, department representation on project calls, and training of associates on new procedures.

• Provided first and second-level technical support to an enterprise base of 35,000 heritage BB&T users and 134,000 hosts. Troubleshot workstations, servers, proprietary software, mobile phones, and banking hardware.

• Trained and coached all incoming employees in-store procedures, best practices, operational proficiency, and customer relations.

• Worked alongside the sales team and led the store in comparable same-store sales metrics for each fiscal year.