Alan Labate Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Full time on-site user & system support as a dedicated team member at the company's newest hedge fund customer. More Details to come.

New York City Metropolitan Area

Responsibilities:- My primary and latest functions were delivering service & support of Hedge Fund & Investment Bank customers & infrastructure onsite & remotely in both the field & dedicated coverage capacities primarily in the use of the Microsoft Azure Cloud and O365 environments.- As a New York Global Field Operations team member our focus was delivering white glove service while striving for value creation and excellence via ITIL methodologies.- I have extensive… Show more Responsibilities:- My primary and latest functions were delivering service & support of Hedge Fund & Investment Bank customers & infrastructure onsite & remotely in both the field & dedicated coverage capacities primarily in the use of the Microsoft Azure Cloud and O365 environments.- As a New York Global Field Operations team member our focus was delivering white glove service while striving for value creation and excellence via ITIL methodologies.- I have extensive documentation experience & I write with detailed clarity keeping other users in mind.- I've participated in projects that included office breakdowns, migrations & setups, cabling comm rooms, hanging servers and network equipment with the facilitation of senior engineer access, customer go-lives and cut overs to the Microsoft Azure Cloud and O365 environments.- Originally we functioned in designated team(s) where I gained customer service experience as well as server & system administration troubleshooting supporting the organizations internal cloud infrastructure. Show less

New York City Metropolitan Area

P. Schoenfeld Asset Management - Part Time then Full Time On Site CoveragePlaced here after abrupt personnel change to work with the ECI team & the in house CTO.Delivered desktop support and troubleshooting, server backups & that systems upgrade. Organized, prepped, tested/verified with the network team and then executed an office consolidation.Insight Partners - Full Time On Site CoverageSupported users in O365 & Azure Hybrid environments utilizing OktaAssisted with… Show more P. Schoenfeld Asset Management - Part Time then Full Time On Site CoveragePlaced here after abrupt personnel change to work with the ECI team & the in house CTO.Delivered desktop support and troubleshooting, server backups & that systems upgrade. Organized, prepped, tested/verified with the network team and then executed an office consolidation.Insight Partners - Full Time On Site CoverageSupported users in O365 & Azure Hybrid environments utilizing OktaAssisted with Miraki Access Point roll out.Set up desk hotel-ing supporting Lenovo laptops & docks in office & work from home capacities..Imaged laptops with Autopilot & built or repaired manually when needed. Participated in building a new floor; built out 30 desk & cabled the comm room for all devices.PJT Partners - Full Time On Site CoverageSupplied L2/L3 & L1 escalated user support desk side & to remote floors via Bomgar. Wrote & sought approval on managed projects & generated tasks with Jira change management.Participated in regular support meetings & ticket cue management, Worked closely with the onsite team supporting user laptops & mobile devices with AirWatchUsed LAN Sweeper for application deployments, removals & endpoint reporting.Tiger Funds – Full Time On Site CoverageRevived waning customer support satisfaction due to being reduced & cut over to cloud based SLA's. Created extensive on site documentation for the team. Participated in extensive EMS Cloud cut overs of remaining funds & re-cabled & their patch panels.Petitioned for a recently promoted Help Desk engineer to become my co-onsite teammateBrought him up to speed & we worked together until I transitioned my role to another teammate. Show less

New York City Metropolitan Area

Responsibilities:- Administered domain over three sites using Active Directory, DNS, DHCP & Group Policy.- Worked with L1/L2 teammate providing service & troubleshooting for end users.- Was the POC supporting a 3rd party engineering team to maintain & upgrade network equipment.- Monitored & managed McAfee ePO endpoint security system & desktop AV.- Managed & performed GFI patch maintenance procedure creating scheduled deployments.- Provisioned backup-to-disk offsite… Show more Responsibilities:- Administered domain over three sites using Active Directory, DNS, DHCP & Group Policy.- Worked with L1/L2 teammate providing service & troubleshooting for end users.- Was the POC supporting a 3rd party engineering team to maintain & upgrade network equipment.- Monitored & managed McAfee ePO endpoint security system & desktop AV.- Managed & performed GFI patch maintenance procedure creating scheduled deployments.- Provisioned backup-to-disk offsite user data solution to replace the use of tape media.- Participated in DR tests utilizing Citrix Access Essentials for fail over.- Manged & performed onsite & offsite server backups upgrading from tape to 3rd party disk backups.- Purchased, built and installed Dell servers & workstations performing OS and system installations.- Imaged servers and workstations using Symantec BESR and Ghost multi-cast procedures.- Monitored & adjusted server disk usage.- Worked with the team to answer network security penetration test audits.- Gained a VCP4 certification in Vmware utilizing training & the virtualization of the patch test lab. Show less

New York City Metropolitan Area

Responsibilities:Built/supported Windows domains and infrastructure for hotel business and wireless networks and SMB clients.- Designed and supported Active Directory, DNS, DHCP and file sharing structures.- Installed and maintained LAN and wireless network infrastructures.- Provided Symantec Ghost services, configuration and troubleshooting for Windows XP desktops- Troubleshot network connectivity, domain authentication, NTFS permissions and DNS resolution.

Responsibilities: .- Contributed to Windows domain & infrastructure installation & user support as a paid intern.

Diploma Course, Network Technician, 4.0 Grade Point Average

Starting a second career required alot of determination and focus. I asked everything I could of Chubb Institute and gained my base.

Bfa, Graphic Design, 4.0 Grade Point Average - Graduated With Honors

Though I no longer design or direct design for a living, the career building experience I gained at SVA was invaluable. These skills have.

Education record

Ongoing Azure/Insight & Service Design studies and tutorials