Alan Bower Email & Phone Number

Burbank, California, United States

CAST AND CREW, Burbank, CA 2019-2024Sr. AR/Collections Representative (2019-2024)Managed collection of 1,200 + media, television and movie production accounts totaling in excess of $75M monthly.• Oversaw a portfolio of key accounts resulting in a 50% reduction in overdue accounts and a 25% increase in on-time payments.- Collaborated with sales and customer service teams to resolve billing disputes and improve customer satisfaction, resulting in an increase in customer loyalty and repeat business.- Analyzed customer payment trends and identified opportunities for process improvement, leading to a significant decrease in average days sales outstanding (DSO) and improved cash flow.- Worked jointly with IT Department to implement a collection module to electronically document client payment responses as well as high-level Client notations to record client contact information.- Successfully kept bad debt to less than a half of a half percent of total yearly collections.- Assisted with cash applications and resolving client issues and complaints concerning billings.- Submit regular reports on the status of unpaid accounts and repayment progress.- Negotiated settlement agreements and worked directly with financially stressed customers to secure payment plans to eliminate future and/or current past due balances, resulting in full recovery of these balances and enabling customer to continue doing business.

Woodland Hills, Ca

Burbank, Ca

WARNER MUSIC GROUP, Burbank, CA 2002-2017Senior Credit Analyst (2016-2017)Managed collection of 100+ physical and merchandise accounts totaling in excess of $12M monthly.• Successfully reduced the number of accounts on credit hold and maximized sales potential while reducing financial risk.- Recovered hundreds of thousands of dollars in lost revenue- Minimized bad debt to less than a half of a half percent of total yearly collections• Conducted trade reference application checks along with basic financial analysis of new and existing customers for the purpose of issuing terms and establishing credit limits.• Negotiated settlement agreements and worked directly with financially stressed customers to secure payment plans to eliminate future and/or current past due balances, resulting in full recovery of these balances and enabling customer to continue doing business.Lead AR Analyst (2007-2016)Managed collection of 100+ physical and merchandise accounts in excess of $10M.• Identified AR process improvements.- Streamlined/reconciled 100+ Best Buy Post audit claims consisting of hundreds of SKUs, reducing post audit chargebacks from $4M+ to $1.2M• Supported outsourcing of Credit Department to India.- Traveled to Infosys in India to train up to 16 new staff members on the fundamentals of Warner’s computer systems and research/analysis of customer claims over 3-week period- Managed overseas staff of 5+ from the US- Provided offshore and onsite training to 20+ new staff members• Assisted Sr. Director of Credit Services with internal and external audit requests and other special projects such as completing new vendor forms for new and existing customers.Claims Analyst (2002- 2007)Approved/released orders from credit hold while ensuring accounts were within payment terms

Education record

Education record