Alan Leonhardt Email & Phone Number

● Scrum Master for Salesforce Development and Services Development teams.● Providing team cohesion, process, and procedure adherence.● Coaching on agile methodology values, principles, and practices, to plan, manage, and deliver solutions.● Monitor progress and performance to assist with team improvement● Facilitator for all Scrum ceremonies across two development teams.● Ensure the proper use of collaborative processes and removing impediments for the teams.● Prepare and present status reports to stakeholders.● JIRA and Azure DevOps Administrator● Assisted in transition from JIRA to Azure DevOps Created the new Project Board, Work Items, Work Item States, and Rules Created column descriptions to assist in processes, responsibilities, and rules Create shared queries for each developer to find their current sprint stories● Training development teams and new developers on Azure DevOps boards and Work Instructions

Greater Tampa Bay Area

Product Owner (10/6/2022 – 12/1/2022)• Develop and maintain an in-depth understanding of the PrudentRx corporate strategy and current market trends• Create, manage, and maintain the product line for your product portfolio• Meet with partners and clients to understand project objectives and business requirements• Document business requirements for review by internal stakeholders• Collaborate with cross-functional internal teams to lead the product development process• Recommend product features and functionality based on customer and business stakeholder requirements• Write use cases and user stories, create workflows and wireframes to communicate business requirements to technical stakeholders• Manage product backlog to support the objectives of each sprint and the effective execution of product releases• Identify areas for product improvements/enhancements• Manage issue resolution during User Acceptance Testing (UAT) to ensure product readiness for production

• Gain a deep understanding of customer experience in order to trouble-shoot and triage requests and operational issues• Work closely with engineering teams to deliver quick product/issue resolution• Collaborate with product management to ensure proper handoff of product enhancement requests• Trusted advisor supporting key business units and customers in available product offerings• Analyze request data to determine enhancement opportunities and make product suggestions • Adhere to internal and industry best practices and productivity metrics • Foster a collaborative environment for sharing knowledge, innovation, and learning• Ensure a high-level of quality, and exceptional client experience, with a consistent focus on continuous improvement• Trend issues over time to identify patterns and corrective actions based on root cause analysis.• Work with internal departments and/or clients to evaluate and improve processes proactively and implement automations where possible.• Participate in business workgroups and provide meaningful feedback on future state of products• Subject matter expert (SME) on assigned product(s)

Wausau, Wisconsin Area

Associate Of Arts (A.A.), It Networking

3.94 GPA

Bachelor Of Science - Bs, Management/Computer Science